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Consulting A

Customer Service

Posted on Oodle - Over 4 weeks ago

Location:: Berwick, PA

Features & Description

Title-Customer Service
Positions Available- 878
Compensation
$11.50 - $16.00 / HR Base

Job Description

Respond to all inquires accurately and timely in order to provide courteous and efficient service.
Work as a team to maintain an average speed of answer of 30 seconds or less and abandon rate of 2% or less.
Document all phone activity in a clear manner to ensure that inquiries necessitating corrective or additional action are handled effectively and expediently.
Follow through on activity when call back is required.
Stay focused on the caller and use active listening skills to assure each interaction is positive, accurate and timely.
Maintain a talk time of 4:00 or less.
Document all calls in the call tracking system while maintaining an average of 75 calls or more per day.
Complete requests in a timely and efficient manner resulting in First Call Resolution.
Handle all levels of verbal interaction with a professional and courteous tone of voice.
Consistently adhere to assigned schedule.
Maintain minimum usage of not ready/after call work.
Interpret contracts and provide claim information utilizing the on line claim system
Keep updated on all policies and procedures established, including all aspects of company guidelines.
Monitor and follow-up on activity referred for processing.
Overtime as required.

Understand and respect the confidentiality of all issues and all other related areas as it relates to this position.

Provide input to departmental problems and work flow issues.
Adjust individual work flow to assist in meeting overall goals of the department.
Perform other duties as required.

Job Requirements

High School diploma
Detail oriented and well versed in all aspects of company claim administration guidelines.
Strong verbal and written communication skills.
Ability to handle constant phone contacts professionally.
Good analytical/research skills.

Ace Data Consulting will pay for and provide all work from home employees the following:
High Speed Internet Connection with VOIP Service
Required computer software training
All Required Software and Technical support
Scanner
E Fax Number
Desktop Computer System & Printer
Compensation
$11.50 - $16.00 / HR Base (Will vary based upon applicants regional cost of living)
Performance based commissions up to $2,800.00 quarterly.
Tuition reimbursement for work related courses.
Full Coverage Benefits and Life Insurance after 90 days of employment
For consideration of Employment Please E- Mail Resume and Cover Letter to Employment@AceDataConsulting.com no phone calls please.
Greetings from AceDataConsulting.Com

We currently have over 4,300 positions available, the entry level positions listed below are available, we encourage you submit your resume for consideration of employment.
If you are interested in employment with our firm please send cover letter and resume as attachment to Employment@AceDataConsulting.com,
Due to a higher than usual level of responses we ask that you not reply to this e mail address.

Regards,

Dava Jones
HR Coordinator
AceDataConsulting.com
a division of Ace Consulting Group, INC.

FOR IMMIDEATE RELEASE

Ace Consulting Group
www.AceDataConsulting.com
Phone 1-888-357-0416
E Mail Info@acedataconsulting.com
Ace Data Consulting Group
PO Box 3101
Coeur D Alene ID, 83816

Ace Data Consulting has the following positions available for immediate full time employment.

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