Customer Service Professional | Customer Service Jobs in Penfield | Customer Service Representative Jobs

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Customer Service Professional

Posted on Oodle - 3 weeks ago

Company:: AT&T

Location:: Penfield, NY

Features & Description

We are a professional contact center specializing in customized solutions for small programs. Our clients represent the consumer products, food, and consumer electronics industries.

We are currently hiring professionals for our call center to work with our consumer electronics client.

Job Description
• Handle numerous customer inquiries in a prompt and professional manner
• Multi-task a variety of responsibilities
• Ability to understand customer needs and offer appropriate solutions
• Represent our client in a professional and positive manner in all situations
• Ability to remain positive in a fast-paced environment
• Enjoy taking on new challenges
• Answer customer/client requests or inquiries concerning services, products, equipment, claims, and reports problem areas
• May be required to work in one or multiple queues/skill sets over various customer contact channels
• Responsible for improving customer retention through programs and service provided to the customer
• Utilizes systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all company products, services and promotions
• Make recommendations according to customer’s needs on products.

Skills Required:

Other Requirements Include
• Basic PC knowledge, including Windows, email and other computer applications
• Experience in an environment in which customer interaction was required
• Professional demeanor and clear speaking voice
• Ability to multi-task
• College degree or appropriate experience preferred

Training

• Product training
• On-the-job training
• System training
• On-line training

Language Requirements:
English-Very Good

Education & Experience
Level of Education: Bachelor
Years of Work Experience: 3 to 5 Years

Interested candidates can forward their resume to info@atntjobs.org with subject line 'Jobid # atjccssm15100911'

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