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Car Wash Technolgies

Customer Service Agent

Posted on WPXI Classifieds - 3 weeks ago

Company:: Car Wash Technolgies

Location:: Cranberry Twp, PA

Features & Description

Growing North Hills company is looking to fill a full time CUSTOMER SERVICE AGENT position. As a regional leader in on-site electro-mechanical service with national aspirations we are looking for the right results orientated candidate to help us reach our goals.

Job Summary
In this position your duties will include listening to customer needs and gathering appropriate information based on customer situations. Identify any customer's objections and provide the appropriate options all in the effort to find a solution for the customer. In addition, you will monitor the progress of service work and respond to the appropriate service issues. You will also provide support to other operational divisions.

The successful candidate will utilize all resources needed to effectively dispatch service technicians and service customers. This could include monitoring automated dispatch, manual dispatch, resource management, transferring assets, contacting outside service providers, etc. Respond to and complete customer service calls, in addition to any other needed service technician calls such as inquiries, incidents, paperwork issues, general questions, etc. Monitor customer service calls in progress.

Hourly pay rate is commensurate with experience.

General Requirements
High school diploma/G.E.D. Ability to operate current Windows-based computers and Microsoft Office productivity software. Ability to lift 25 lbs. Ability to maneuver packages of any weight above 25 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communication skills.

Qualifications include but are not limited to the following:
Listen and respond to customer needs / Identifies customer's objections and provides the appropriate solution option for the customer / Complete specific individual tasks to create a good customer experience / Posses problem solving skills / Ability to adapt to change / Monitor the progress of service calls / Customer Service / Dispatch experience / Good to excellent communication skills / Excellent listening skills / Time management and multi-tasking skills / Ability to work in multiple computer systems / Knowledge of geography / Negotiation Skills / Must be flexible and able to work in a multi-shift environment / Must be a self-starter and able to work in an un-supervised, networked, and fast-paced environment.
Additional Qualifications:
1. Deliver “outstanding” customer service
2. Embrace and drive change
3. Create fun in the workplace
4. Be adventurous, creative, and open-minded
5. Pursue personal growth and learning
6. Manage company operations, finances, and services reliably and with honesty
7. Look for and eliminate inefficiencies
8. Anticipate, and don’t wait to be told what to do
9. Build a positive team and family spirit
10. Do more with less
11. Be passionate and determined
12. Be humble

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