Customer Care Specialist | Customer Service Jobs in California | Customer Care Representative Jobs

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Customer Care Specialist

Posted on Oodle - 4 weeks ago

Company:: AT&T

Location:: California, MO

Features & Description

Job Description

Serves customers by providing excellent care and service information; to ensure our clients well being.

Duties:

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains accounts by processing customer requests.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Contributes to team effort by accomplishing related results as needed.

Skill Requirements
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Insurance License a plus, Computer skills

candidates can forward their resume to jjcontact14@gmail.com with subject line 'Jobid # atjccsgr13100914'

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