Collections/Call Center Agents | Customer Service Jobs in Little | Call Center Representative|Collections Specialist Jobs

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Donna Roland

Collections/Call Center Agents

Posted on Oodle - 2 weeks ago

Company:: Workway

Location:: Little, KY

Features & Description

Contact customer to resolve delinquent status of account according to company policy or to recover unpaid balances on previously charged off account(s) including establishing and maintaining payment schedules.
Confirm payment or negotiate payment arrangement. Research any discrepancies.
Document account information and payment arrangements on the computer.
Process or forward any “after call” work-related requests accurately and in a timely manner.
Make pertinent and clear notations on the account, using grammatically correct and understandable language.
Conduct all conversations in a clear, friendly, and professional manner.
Verify all personal identifying information.
Use Microsoft programs and client-specific database to review the accounts for any previous notations and to find answers to questions.
When circumstances indicate, communicate with appropriate offices for follow up.
Maintain strict confidentiality with customer account information.
Complete phone calls to meet required performance standards.
Keep abreast of developments affecting customer service by reading daily updates.

Candidates must have at least GED/High School diploma.
Schedule will be 3 weeks of training (8am-5pm), The permanent shift will be 11am-8pm. Must be ok with this shift.
Alphanumeric/Data Entry Test and typing test are mandatory.

Scheduled start date: Monday, November 16, 2009 and/or Monday, November 30, 2009.

MUST be able to successfully complete and pass a pre-employment drug screen, provide verifiable employment history for the past seven (7) years (name, address, phone number) and three(3) verifiable personal references (name, address, phone number)

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