Call Center Supervisor | Customer Service Jobs in Colorado City | Call Center Representative Jobs

cantona

Call Center Supervisor

Posted on Oodle - Over 4 weeks ago

Company:: AT&T

Location:: Colorado City, TX

Features & Description

Call Center Supervisor

Position Description

This position is responsible for the development of a successful and cohesive unit, with a high level of productivity to achieve the department's overall performance metrics. This position provides supervision for Member Services Representatives in a call center environment. The supervisor will be responsible for hiring, training, motivating, evaluating, and counseling of assigned representatives. The supervisor will ensure that
representatives provide efficient and courteous service. The supervisor will also oversee overtime work and will produce accurate accounting of each representative's work performance. In addition, the supervisor will monitor the Symposium Phone System, to ensure that the skill-set assignments are achieved by adequate assignment. The incumbent must have a good understanding of service to the disadvantaged population, seniors, or people with chronic conditions or disabilities. Incumbent is expected to work

Education Qualification/Requirements

-- High School Diploma;
-- AA degree or equivalent work experience.
-- Must have customer service training, as well as supervisor or management training.
-- 4 year college degree
--Inimum 5 years customer service experience and 2 years supervisory experience in a health plan/health insurance customer service call center environment.

candidates can forward their resume to jobposting.job10@gmail.com
with subject line 'Jobid # atjccsgr13100910'

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