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Job J

Business Consultant

Posted on Oodle - 3 weeks ago

Company:: Acscareers

Location:: Atlanta, GA

Features & Description

About the Job

Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about.
As a contributing member of Nuance, you will work within a dynamic team environment to develop, support, market and sell our award-winning software applications. We offer competitive compensation packages; including stock options, Employee Stock Purchase Plan, 401(k), full health and welfare benefits and a challenging technical but casual work environment. Join our dynamic, entrepreneurial team that operates worldwide (Europe, US, APAC). Be a part of our fast growing track of continuing success.

As a member of the Nuance's Business Consulting Team, the Business Consultant is responsible for the identification of Enterprise Solutions that addresses customer business requirements. Nuance is looking for an individual enthusiastic about the emerging self-service contact center market and has a track record of success in consulting with Enterprise customers. The Business Consultant is responsible for identifying business and technical drivers and will work directly with customers to review and collect the required data to develop short and long term contact center strategies.

Major Responsibilities:

Maintain alliances and build relationships with Enterprise customers.
Plan, coordinate, and execute a comprehensive review of selected customers operations and identify key business drivers and technical requirements.
Interface with Nuance cross-functional teams to develop an overall strategy.
Develop comprehensive solution ROI models and business cases.
Work closely with Nuance Sales and Partners to author customer proposals.
Develop and author case studies, whitepapers, market material to raise awareness of self-service in the Enterprise.

Bachelor's degree in business, management or technology field; MBA preferred.
5-7 years solution consulting experience dealing with customers
Industry or application knowledge in at least one of the following verticals: Financial, Insurance, Utilities, Retail, and/or Healthcare
Extensive experience with Contact Center Operations
Excellent communication and presentation skills
Knowledge of self-service (IVR, DTMF, Speech, CTI, Routing, Reporting, etc.) is desired
Exceptional follow-through and superior organizational skills
Self-starter with the ability to work independently and overcome obstacles to achieve results
Familiarity with the architecture of contact center solutions (IVR, CRM, WFM, etc.) and an ability to talk to customers about the decision points of when to use call center technologies.
Excellent creativity and analytical ability
Technical aptitude with the ability to understand complex products.
Ability to travel (50% of time)

Interested candidates can forward their resume to info@acscareers.us with subject line 'Jobid # acsccsfy1410093'

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