Attn: College Students!! Part Time Technical Support Jobs | Customer Service Jobs in Dallas | Technical Support Jobs

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Rhonda Douthit

Attn: College Students!! Part Time Technical Support Jobs

Posted on Oodle - 2 weeks ago

Education/experience:: 4 Year Degree

Company:: Telvista

Location:: Dallas, TX

Features & Description

Attn College Students! Part Time Tech Support Jobs! Earn Money for Tuition!

Telvista has immediate openings for part-time call center technical support positions. Earn money for Tuition!
Incredible program for college students in our state of the art call center. Our paid training will enable you to provide award-winning technical support to our customers.
No telemarketing.
Tuition Reimbursement (Up to $3,000 for full-time students & $2,000 for part-time).

Are you technology savvy? Have you taken any BIS classes? Do you have experience troubleshooting technology problems with cable or video? Do you find yourself troubleshooting your family or friends cable or internet problems? If you can answer yes to these questions, then Telvista needs you on our team!

We encourage a team environment and offer team member recognition programs specific to each client account. We currently offer a benefits package to full-time team members which includes: medical and dental coverage, 401(k), long-term disability, life insurance, paid sick time, paid personal time, tuition reimbursement and paid holidays.

TO APPLY FOR THIS POSITION SEE THE INSTRUCTIONS AT THE BOTTOM OF THIS SUMMARY.

Job Summary:
Answer customer questions and troubleshoot via chat, email and phone customer problems with client specific equipment and applications by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
- Asks effective questions and gathers information to determine source of problems and customer needs.
- Logs on/off customer care system and accesses account files.
- Enters alpha and numeric data via computer keyboard into an automated system accurately.
- Accurately captures all customer and issue related information in the proper database.
- Leads customers through documented process of fixing their client specific equipment and application problems.
- Uses product information, multiple client tools, client specific reference materials, scripting, general technical knowledge, and customer service skills and problem solving skills to diagnose and solve customer problems.
- Stays current with latest technology changes.
Supervisory Responsibilities: This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Skills/ Requirements
Required Skills
Qualifications: The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Communication: Ability to effectively present technical information clearly and concisely.
Reasoning Ability: Ability to isolate root cause according to prescribed set of guidelines, matching solution to identified issues.
Computer Skills: Ability to listen and respond while keying into automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment). Able to accurately type 25 wpm. General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), peripherals, and email applications.

Required Experience
Education and/or Experience: Minimum high school diploma or equivalent. Six months customer service experience. One year certificate from technical school or one year related experience and/or training or equivalent combination.

To apply for this position click on the link below! Or go to www.telvista.com and click on careers!
https://hostedjobs.openhire.com/epostings/submit.cfm?fuseaction=app.jobinfo&jobid=216776&company_id=15895&version=1&source=ONLINE&JobOwner=967268&startflag=1

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