Marriott International is a leading lodging company with nearly 2,900 lodging properties in the United States and 68 countries and territories. The company is headquartered in Bethesda, MD and has approximately 151,000 employees. Marriott was ranked as the lodging industry's most admired company and was ranked by FORTUNE® as one of the best places to work.

Residence Inn Chicago Downtown/Magnificent Mile is located at 201 East Walton in Chicago, IL and seeks talented people to join their hotel staff. If providing guests with an experience that exceeds their expectations is your thing, then we need you now!

Supervisor-Guest Care (Guest Services/Front Desk) - Full-Time
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests` service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.

Excellent benefits package includes Medical, Dental, Vision, 401(K)Profit Sharing, Free Meals, Paid Time Off, Tuition Reimbursement, Company Paid Incentives, Career Advancement, Room Discount.

For over 75 years, our philosophy has not changed – taking care of our customers begins with taking care of our associates. Marriott was ranked as the lodging industry's most admired company and was ranked by FORTUNE® as one of the best places to work.

We invite you to join us and experience a rewarding and successful future at Marriott.
For IMMEDIATE consideration, please apply online:
http://greatjobs.marriott.com
http://trabajos.marriott.com
EOE M/F/D/V