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Bench Assistant Customer Service Team Lead : Office
Location:
Guilderland, NY
Description:
Salary:17.50:24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Responsible for ensuring that the highest level of customer service and courtesy is provided at all times. Consistently work within company 5S efficiency standards. Ensure each associate asks each customer for an AdvantEdge Card. Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction. Ensure each associate is aware of shrink:related items and how to control. Responsible for training and supervising all cashiers, bottle associates and service clerks.Schedule associates and performs other administrative:like duties. Maintain cashier controls and security in accordance with company policies and procedures. Ensure cash controls and over/short policies are adhered to. Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control. Responsible for cash control of all medias collected at registers, according to company policies and procedures. Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations. Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e.: payroll, cashier over/shorts, etc). Ensure that all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures. Responsible for ensuring that all pricing errors are recorded on a timely basis. Ensure that the Front End operation is kept neat, safe, clean and in accordance with all company and state sanitation regulations. Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Ensure that all Front End associates consistently work within company efficiency standards. Perform other related duties as assigned by management and adhere to all company policies and procedures. MINIMUM QUALIFICATIONS Must be honest, reliable, and possess integrity and professionalism for this position.Strong communication skills.Strong communication skills. Basic LiteracyBasic Computer SkillsAt least 6:12 months of related experience. EDUCATION AND EXPERIENCE High School Diploma or equivalent1:3 years related experience PHYSICAL REQUIREMENTS Bending Constant 5:8 HoursExposure to Cold Environment Occasional 1:3 HoursExposure to Hot Environment Occasional 1:3 HoursGrasping/Finger Movement and Dexterity: Left/Right Hands Constant 5:8 HoursLifting Frequent 3:5 Hours up to 25lbsLifting Occasional 1:3 Hours up to 50lbsPivoting Constant 5:8 HoursPushing/Pulling Occasional 1:3 Hours up to 75lbsSitting Occasional 1:3 HoursSquatting/Kneeling Constant 5:8 HoursStanding Constant 5:8 HoursTwisting Constant 5:8 HoursWalking Constant 5:8 Hours OTHER PHYSICAL REQUIREMENTS Store environment.Occasional repetitive motion of hand, wrist, arm and shoulder.Frequent standing, walking, reaching and bending. EQUIPMENT USED Computer ApplicationsPhoneCalculatorRegisterBanking equipment *Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008. Price Chopper/ Market 32 and Northeast Shared Services does not discriminate against individuals on t
Industry:
Retail & Wholesale
Posted:
May 17 on Tip Top Job
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More About this Listing: Bench Assistant Customer Service Team Lead : Office
Bench Assistant Customer Service Team Lead : Office is a Customer Service Customer Service Representative, Customer Service Team Lead Job located in Guilderland NY. Find other listings like Bench Assistant Customer Service Team Lead : Office by searching Oodle for Customer Service Customer Service Representative, Customer Service Team Lead Jobs.
Bench Assistant Customer Service Team Lead : Office is a Customer Service Customer Service Representative, Customer Service Team Lead Job located in Guilderland NY. Find other listings like Bench Assistant Customer Service Team Lead : Office by searching Oodle for Customer Service Customer Service Representative, Customer Service Team Lead Jobs.