This listing was posted on The Resumator.
Customer Onboarding Project Manager
Description:
We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams. But creating a winning experience that benefits everyone simultaneously? That’s hard. Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package by Second Nature. We bring expertise, technology, and service that professional property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year. Join 150+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences. About the Role Second Nature is looking for an experienced Customer Onboarding Project Manager with experience in the Property Management/Single Family Residential (SFR) space to join our Customer Onboarding team. The Onboarding PM will work closely with the Sales and Client Success teams to navigate initial customer set up, guide operational change management, and help clients establish KPIs as part of their long term strategy & seamlessly incorporate Second Nature’s Resident Benefits Package (RBP) into their core business. Key Job Responsibilities Collaborate with customers on time bound project plans to ensure successful adoption of RBP Guide our customers through our onboarding process while meeting critical timelines Troubleshoot customer concerns quickly and effectively to course correct and meet desired outcomes Work closely with Sales to strategically craft the onboarding experience best suited for each customer Coordinate with our Client Success and other teams to ensure consistent, long term delivery of Triple Win Experiences Think fast! Our industry is fast paced and ever changing, adapting on the fly is critical Preferred Qualifications 3+ years of experience in the SFR industry History of success in consultative selling to support our Sales team Ability and proven track record of meeting (exceeding is better!) KPIs that directly impact the customer experience Experience with G-Suite, Salesforce, Totango (or comparable platform), and Gong Experience navigating the property management tech stack (Appfolio, Propertyware, Buildium, Rent Manager, Rentvine, Yardi, etc.) Strong business acumen with a positive, problem solving attitude Ability to demonstrate exceptional interpersonal skills & attention to detail We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role. REMOTE WORK STATEMENT This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must: Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties Have a quiet, professional, distraction-free environment in which to complete your work Have access to your own reliable high-speed internet connection Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines) Why Second Nature? Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan Location: Work Remotely from anywhere in the US Flexibility: Open PTO and sick days The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect Training: A supportive team to help you grow your career and unlock your full potential Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law. #LIRemote Powered by JazzHR
Company:
Second Nature
Posted:
May 13 on The Resumator
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More About this Listing: Customer Onboarding Project Manager
Customer Onboarding Project Manager is a Executive Project Manager Job at Second Nature located in United States. Find other listings like Customer Onboarding Project Manager by searching Oodle for Executive Project Manager Jobs.
Customer Onboarding Project Manager is a Executive Project Manager Job at Second Nature located in United States. Find other listings like Customer Onboarding Project Manager by searching Oodle for Executive Project Manager Jobs.