This listing was posted on Professional Diversity Network.
Customer Loyalty Supervisor
Location:
Logan, UT
Description:
Job Description Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. The Role: Our Customer Loyalty Supervisor manage a team from 15 to 20 specialists, the main responsibility of our supervisors if to coach the agents and drive excellence to meet department expectations while helping the company save accounts in a profitable way. Our supervisors are also in charge of developing future leaders within the department, creating a positive culture and administer the daily responsibilities of the team.As an Inbound Supervisor, you will be responsible for our front-line specialists' service levels, questions, coaching sessions, drive performance, improve metrics and create a great team culture. Job responsibilities: Assist employees with any needs they may haveMeet weekly with employees to coach and set goalsProvide employee glide path plans in accordance with behaviors and metricsManage employee attendanceProvide an environment that allows for growth and positive outlookComplete all Workday tasks (ex. Time clock corrections, pay increases, etc.)Supervise real-time performance and agent adherenceRead forecasts and have a hand in staffing projectionsReport on employees and progress to Associate ManagerTake code red and escalated callsProvide sales techniques to coach and set goals Required skills: Attention to detail. Excellent time management skills Strong problem-solving skills Communication skills Team playerDepartment knowledge Minimum qualifications: Currently meeting all department performance expectations Cannot be on any form of a final write up (behavioral, attendance, etc.) Been in current position minimum of 90 days. Excellent knowledge of sales force and how to navigate it. Learn about the Vivint Culture and why it's a great place to grow your career! Here are some highlighted perks you should ask us about: Free daily lunch and drinks on site Paid holidays and flexible paid time away Employee/Friends/Family Discounts Onsite health clinic, gym, gaming tables Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) + Employer Match Employee Resource Groups WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". PDN-9c03b4a3-edb3-4059-9a49-c044e43bd8cc
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Professional Diversity Network
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Loyalty Supervisor
Customer Loyalty Supervisor is a Executive Supervisor Job at Vivint located in Logan UT. Find other listings like Customer Loyalty Supervisor by searching Oodle for Executive Supervisor Jobs.
Customer Loyalty Supervisor is a Executive Supervisor Job at Vivint located in Logan UT. Find other listings like Customer Loyalty Supervisor by searching Oodle for Executive Supervisor Jobs.