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Senior Manager, Contact Centre Business Transformation
Location:
Toronto
Description:
Requisition ID: 197208 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Contact Centre as a Service (CCaa S) program in Canada ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all deployment and integration activities conducted are in compliance with governing regulations, internal policies and procedures. This will include working closely with the vendor and internal stakeholders to ensure a seamless transition to the new platform. In addition, change management activities will be required to support the successful implementation of the solution to improve service and sales effectiveness in the channel and the evaluation of business opportunities, development of strategies and identification of continuous improvement opportunities. Is This Role Right for You? In this role, you will: Collaborate with cross-functional teams, including IT, business, and operations, to understand business requirements and define project scope, timelines, and deliverables. Drive short and long-term product design to support vision, strategy and execution for target customer journeys and functional capabilities to improve customer and employee experience, increase sales revenue and address regulatory and audit requirements by reducing customer and employee effort, increasing operational efficiencies and streamlining/optimizing processes. Lead the configuration, customization, and integration of the CCaa S solution to meet the unique needs of our organization, ensuring alignment with industry best practices and compliance standards. Manage the deployment process, including system testing, user training, and change management activities, to ensure a smooth transition and minimize disruption to business operations. Serve as the primary point of contact for internal. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 16 on ListedBuy
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More About this Listing: Senior Manager, Contact Centre Business Transformation
Senior Manager, Contact Centre Business Transformation is a Executive Manager Job at Scotiabank located in United States. Find other listings like Senior Manager, Contact Centre Business Transformation by searching Oodle for Executive Manager Jobs.
Senior Manager, Contact Centre Business Transformation is a Executive Manager Job at Scotiabank located in United States. Find other listings like Senior Manager, Contact Centre Business Transformation by searching Oodle for Executive Manager Jobs.