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Desktop Support Specialist II
Location:
London
Description:
Independent Contractor Contract Length: 12 Months with possible extension British National or work visa holder We are seeking a Desktop Support Specialist II to provide lifecycle management of PCs and Laptops. This is onsite in London and will require visit to various offices, accessible by public transportation. What Youll Do Installation and decommission of PCs and laptops Work with client procurement to acquire devices Manage replacement process for existing installed devices Receive and resolve tickets escalated from the Level 1 Helpdesk Work with the team lead and client to continually improve processes Assist in maintaining the integrity of the network systems through monitoring and proactive issue resolution and escalation Perform other IT-related support activities as needed Manage the lifecycle of PCs and Laptops Monitor network performance to ensure system availability and reliability Perform regular maintenance checks and updates to network hardware and software Support Asset management policies and processes Provide technical support to clients Perform PC Imaging and Software installation Decommission PCs in accordance with client processes Consistently interacting with end-users and other IT technical staff to have issues resolved Analyzing problems/situations, understanding problem impact on client business Identify and escalate situations requiring urgent attention Responding to client queries, and providing timely resolutions to client issues Maintaining the highest client satisfaction Maintaining positive client relationships even in severe situations Logging all related activities for each customer query and handling client data securely Respond to requests for technical assistance in person, via phone, electronically Stay current with system information, changes, and updates Make sure that process conformity and SLAs are accomplished What Youll Need Required: 2-5 years experience in an IT support environment. Knowledge of Windows Operating. Visit ListedBuy for more information.
Company:
Kinettix
Posted:
February 22 on ListedBuy
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More About this Listing: Desktop Support Specialist II
Desktop Support Specialist II is a Technology Support Worker Job at Kinettix located in United States. Find other listings like Desktop Support Specialist II by searching Oodle for Technology Support Worker Jobs.
Desktop Support Specialist II is a Technology Support Worker Job at Kinettix located in United States. Find other listings like Desktop Support Specialist II by searching Oodle for Technology Support Worker Jobs.