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Customer Success Operations Manager
Location:
Toronto
Description:
Are you a proven customer-focused manager looking to work with an incredible remote team? Join Minutes Solutions today! Minutes Solutions is a fast-growing professional minute-taking company that serves a global clientele. We strive to provide the highest-quality, prompt, and service-friendly minute-taking solutions and to be the preferred choice for any entity that requires professional minute-taking. The Position We are looking for a proven Customer Success Operations Manager to manage our operations and customer success teams and initiatives, and to help make improvements to our processes and technologies to better support customers in a wide variety of industries. This role’s primary focus involves leading the Customer Success team and ensuring that our customers are receiving the best possible quality product and experience through collaboration with various departments and stakeholders. This role reports to the CEO and is also responsible for training, customer satisfaction and retention, data analysis, quality control, cross-functional collaboration, and coaching the Customer Success team. We are looking for an innovative thinker who values technology and who has a strong customer service mindset. We are looking for an individual who can help us sustain and increase our growth trajectory, and who is comfortable managing a small team in a completely remote setting. This is a brand-new customer-facing position where you’ll be able to make an immediate impact. Responsibilities include: Strategic planning – develop strategies, update processes, and suggest technological improvements to achieve customer success objectives and align customer needs with wider business goals and budgets Team leadership – lead, coach, guide, and mentor a small team of fully remote operations staff and customer success specialists with respect and empathy, with a focus on fostering a positive and collaborative team culture for all employees to do their best work. Visit ListedBuy for more information.
Company:
Minutes Solutions
Posted:
January 6 on ListedBuy
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More About this Listing: Customer Success Operations Manager
Customer Success Operations Manager is a Executive Operations Manager Job at Minutes Solutions located in United States. Find other listings like Customer Success Operations Manager by searching Oodle for Executive Operations Manager Jobs.
Customer Success Operations Manager is a Executive Operations Manager Job at Minutes Solutions located in United States. Find other listings like Customer Success Operations Manager by searching Oodle for Executive Operations Manager Jobs.