Office Assistant Customer Service Representative I

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Office Assistant Customer Service Representative I

Location:

Firth, ID

Description:

The Customer Service I position will provide office support for all sales divisions of Idaho Pacific Holdings, Inc. This position will support the sales functions through effective verbal and written communication and interaction with internal and external customers, brokers, and organizations. Will serve as the back-up for other customer service and shipping / documentation support positions when required and or absent. This position is located at the Firth, Idaho office. Position Duties and Responsibilities: Will perform various office duties in support of the sales staff and other departments, including communication to sales personnel regarding needed items or information. Provides customer service through incoming customer emails, fax, and phone calls; provides requested information or documentation, and coordinates customer service and sales needs with other departments. Assist in maintaining customer agreements, pricing, and marketing programs. Assist in maintaining export documentation for all sales divisions and locations, a high level of accuracy is required. Enters sales orders into Company ERP system with a high level of accuracy; sends order confirmations to customers. Communication and coordination of bulk logistics, shipping, and invoicing with all company divisions and externally where necessary. Prepares and distributes various weekly, monthly, and quarterly sales reports. Prepares approved customer credit memos. Responsible for the generation and record-keeping of the documentation required for sales orders. Maintain files for assigned Customers and Brokers. Provides support to sales staff and accounts receivable for short payment resolution and collection. Provides ERP support to the sales department. Learn and comply with all Company safety, GMP, inventory / FIFO requirements and policies. All other duties as assigned. Knowledge and Skills: Excellent personal and telephone skills, pleasant demeanor, knowledgeable with business communication. Strong communication skills, both written and verbal. Willing and able to communicate, interact and work directly or indirectly with all levels of staff. Excellent knowledge of the English language, including the spelling, meaning and usage of words. Intermediate to advanced computer skills utilizing a Windows-based system. Accurate typing / data entry, and workable knowledge of MS Office (Word, Outlook, Excel); familiarity with Navision / Dynamics software helpful. Knowledge of the operation of generally used office equipment such as a photocopier or facsimile machine. Strong organization, problem-solving, attention to detail, and accuracy skills a must. Ability to work under deadlines and time constraints as needed; effective working under high levels of stress and pressure situations. Ability to understand and follow-through with instruction (written and verbal). Able to learn quickly and work independently as needed. Education: Education must be of such a level as to allow for the accurate reading, writing, calculation and communication of the required materials and instructions to complete the job responsibilities of the Sales Assistant. High school diploma or equivalent necessary, higher education preferred. Job Posted by ApplicantPro

Company:

Idaho Pacific Holdings

Posted:

December 26 2023 on ApplicantPro

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Office Assistant Customer Service Representative I | Customer Service Representative, Office Assis1

Office Assistant Customer Service Representative I

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