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Dining Room Service Manager
Location:
Pittsburgh, PA
Description:
Job Title : Dining Room Manager Department : Food & Beverage Reports to : Assistant General Manager (AGM) St. Clair Country Club is offering excellent benefits to full time staff: Signing bonus of $1,500 paid after 3 month of employment. Salary commensurate with experience Performance Bonus Christmas Bonus The Club pays 80% of the health insurance expenses (eligible after 90 days). Golf privileges on certain days (with management approval) Free staff meals Cell phone 401K after 1 year of service (4% match) Paid Time Off Located eight miles from downtown Pittsburgh, Pennsylvania, in the heart of the South Hills, St. Clair Country Club is searching for a motivated, reliable and passionate Dining Room Service Manager. Our Team is committed to providing the highest quality dining, social, entertainment and recreational experiences to its 870 members and their families and guests. The Club operation is open year round, offers four a la carte restaurants ranging from casual to fine dining. During high season the club operates an active aquatic center with snack shop and bar . Job Summary: The Dining Room Manager ensures that members and guests have a pleasant and memorable a la carte dining experience. The position is responsible for monitoring setup, maintenance, cleanliness, and safety of club dining areas and staff. The candidate must be detail oriented. They are responsible for supervising and training the dining room/bar staff. He/she acts as Manager on Duty in absence of Assistant General Manager, especially when closing a la carte dining areas. The candidate must coordinate food service between kitchen and dining staff. Will be required to enforce club rules and policies. Reports directly to the Assistant General Manager with reporting responsibilities to the General Manager. Job Requirements : Minimum of 2 years service and supervisory experience in fine dining or upscale restaurant required. Country Club experience preferred. Professional, articulate, friendly, and punctual. Possesses and exhibits the drive to provide exceptional member service. Full time flexible hours are required (able to work nights, weekends, and holidays). Must be able to stand/walk for 8 hours and lift up to 30lbs. Proficient in computer skills including POS systems (JONAS is a plus). Professional appearance appropriate for a premier country club. Skills : Able to work at a rapid pace while maintaining attention to detail; ability to multi-task. Must have good supervisory skills. Must have good communication ability. Must be skilled in time management. Must have teaching and motivational skills. Attitude : Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the members and exceed their expectations. Must be flexible and able to adjust to meet the changing needs of the club and the members. Must maintain a level of professionalism and communicate effectively. Must show enthusiasm for the job and for the club. Must be considerate, patient, and willing to help fellow employees. Must have a good self-image and be able to command the respect of the employees. Must be able to tolerate pressure and work calmly and efficiently during busy times. Must handle member complaints according to club policies and procedures. Possess the highest work ethics, personal morals, and honesty. Duties : Anticipate members' needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience. Maintain communication with and supports the Dining Room Manager, Assistant Manager, Assistant General Manager, and General Manager. Inspect dining rooms, table settings, chairs, and floors for proper maintenance, cleanliness, safety and readiness for a la carte dining. Takes immediate action to correct any issues. Manage the guest reservation system. Greet members and guests; assist with seating when needed. Check tables throughout service times for member satisfaction; resolve member/guest complaints. Enforce club rules, regulations, and policies. Supervise the dining room staff and maintain uniform service standards. In tandem with Dining Room Manager, conduct daily line-up with dining room staff. Train new-hires in service standards, menu items, and use of Jonas. Continuous training programs for service and bar staff. Coordinate with Assistant General Manager and Assistant Manager to assist with banquet setup on an as needed basis. Coordinates food service between kitchen and service staff. Along with the Dining Room Manager, act as initial contact for disciplinary actions. Assure that actions are consistent and accurate. Provides timely detailed account of any disciplinary issues to the Assistant General Manager. Attend weekly Food and Beverage meetings to review daily and weekly functions. Lead to achieve desired results in high quality service and experience for our members and guests. Perform other related duties as assigned.
Company:
St. Clair Country Club
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Dining Room Service Manager
Dining Room Service Manager is a Customer Service Service Manager Job at St. Clair Country Club located in Pittsburgh PA. Find other listings like Dining Room Service Manager by searching Oodle for Customer Service Service Manager Jobs.
Dining Room Service Manager is a Customer Service Service Manager Job at St. Clair Country Club located in Pittsburgh PA. Find other listings like Dining Room Service Manager by searching Oodle for Customer Service Service Manager Jobs.