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Client Services Specialist
Location:
Honolulu, HI
Description:
Who We Are At ProService Hawaii, we empower local businesses to succeed by offering a bundled solution to help employers hire, retain and manage their employees. As Hawaii's leader in HR outsourcing and administration for over 25 years, our clients get access to a full service solution for their HR needs, at an affordable cost. For more information about our purpose and solution, visit Proservice.com . Becoming an employee of ProService means that becoming part of our #PROhana. As one of Hawaii's Best Places to work for 15 straight years, we strive to grow high performing people backed by our Employee Promises of freedom to grow, a #PROhana of amazing people, and opportunities to make your mark and affect change. To learn more about our culture, visit Proservice.com/career Role Overview The Client Services Specialist will serve as a key member within a dedicated Service team that is accountable for delivering expert local service to a group of assigned client partners. This role is directly responsible for building, maintaining, and owning relationships with client contacts for our Small Business accounts. Together with our back office processing team and the other members of the dedicated service team, they will coordinate and own the outcomes to ensure we are delivering timely and accurate payroll processing, provide consultations and solutions on various types of service issues, and ensure overall client satisfaction. Responsibilities: Client Service. Provides consultative support to a shared book of clients (small business groups) by demonstrating strong understanding of payroll foundation, HR foundation, general PEO, and ProService-specific concepts in supporting client inquiries pertaining to payroll and HR administration. Manage personal cases, team cases, and a phone queue, alongside their team members to ensure all service level agreements (timeliness in response time) are met. Partner with internal resources and SMEs including CogNet, Client HR, Client Success, Safety, and Benefits to achieve win-win solutions. Timely and Accurate Payroll Processing. Oversee and ensure the accurate completion of payroll for a shared book of clients with varying pay schedules and types, looping in the appropriate SMEs when necessary. Working in partnership with our back office team, to ensure accuracy and deadlines are met.. Account Relationship Owner . Is responsible for the outcome of any and all items processed by our back office processing team, as well as any communications between the service team to the clients and WSEs. Be a role model for productivity by balancing changing priorities and keeping OT to a minimum. Requirements & Qualifications: Experience Prior experience working with Prism, iSolved and SalesForce Cloud is preferred. Previous customer service experience dealing with different types of people and ability to prioritize and multitask in a fast paced environment. Customer Focus - Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes "partner" relationships with customers. Regarded as visible and accessible by customers. Communication - Communicates effectively one to one, in small groups, and in public speaking contexts. Demonstrates fluency and "quickness on one's feet", clarity of organization of thought processes, and command of the language. Writes clear, precise, well-organized emails and proposals while using appropriate vocabulary, grammar, and word usage, and creating the appropriate "tone". Keeps people informed. Team Player - Reaches out to peers to tear down walls or remove roadblocks. Overcomes "we-they" relationships. Approachable. Earns a reputation for leading peers toward support of what is best for the total company. Cooperates with supervisors and establishes collaborative relationships with peers (without being pushy). Judgment / Decision Making - Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between quick decisiveness and slower more thorough approaches, i.e., is neither indecisive nor a quick judge. Shows common sense. Anticipates consequences of decisions. Organization / Planning - Plans, organizes, schedules, and budgets in an efficient productive manner. Focuses on key priorities to meet deadlines. Effectively juggles multiple projects. Anticipates reasonable contingencies. Pays appropriate attention to detail. Manages personal time well. Adaptability - Able to be flexible with new pressures (competition, loss of talent, new priorities). Adjusts quickly to change. Copes effectively with complex situations. Initiative - Continue to provide process improvement ideas and work with leadership to implement in a timely and effective manner. Benefits & Perks Paid Parental Leave Student Loan Repayment Assistance 401k Company Match Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time. Company contribution towards individual healthcare plans (medical, drug, vision, and dental) Flexible Spending, Life, and Accident insurance programs ProService Hawaii is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact XXXX@proservice.com or you may call us at 808-394-XXXX.
Company:
Proservice Hawaii
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Client Services Specialist
Client Services Specialist is a Jobs Client Services Specialist Job at Proservice Hawaii located in Honolulu HI. Find other listings like Client Services Specialist by searching Oodle for Jobs Client Services Specialist Jobs.
Client Services Specialist is a Jobs Client Services Specialist Job at Proservice Hawaii located in Honolulu HI. Find other listings like Client Services Specialist by searching Oodle for Jobs Client Services Specialist Jobs.