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Contact Centre Manager Band 5 - Max Rate
Location:
Coatham Mundeville
Description:
Job Title: Customer Service Manager Locations: Westminster Contract Type: Temp – Ongoing Work Pattern: 36 hours per week Start Date: Asap Role Overview: As a Customer Service Manager, you will be the driving force behind a customer-centric contact service. Job Title: Customer Service Manager Locations: Westminster Contract Type: Temp – Ongoing Work Pattern: 36 hours per week Start Date: Asap Role Overview: As a Customer Service Manager, you will be the driving force behind a customer-centric contact service. Your leadership will empower your team to consistently provide an exceptional level of customer care, always striving for a 'right first time' approach. You will collaborate with managers to enhance customer experiences and optimise service effectiveness. Key Responsibilities: Lead the Customer Service Team 80 FTE, overseeing the Contact Centre, Resource Planning, Complaints, and Customer Insight departments. Assist customers throughout their journey, ensuring they receive an appropriate and exemplary level of service and support. Lead the development and training of operational teams to effectively assist customers through their journey and implement strategies and processes for service improvement. Enhance departmental performance by continually refining operational processes across all channels. Define relevant metrics and SLAs to maintain optimal performance in both customer service and overall customer experience. Ensure the team consistently delivers a high standard of customer experience, aligning all customer interactions with agreed-upon processes and quality standards. Stay updated on best practices and required standards of Customer Service. Lead the Customer Service team in customer projects and improvement initiatives, actively participating in relevant meetings, and identifying and coordinating suitable resources for the department. Conduct regular one-to-ones with direct reports, providing constructive feedback and collaborating. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
December 8 2023 on ListedBuy
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More About this Listing: Contact Centre Manager Band 5 - Max Rate
Contact Centre Manager Band 5 - Max Rate is a Executive Manager Job at Service Care Solutions located in United States. Find other listings like Contact Centre Manager Band 5 - Max Rate by searching Oodle for Executive Manager Jobs.
Contact Centre Manager Band 5 - Max Rate is a Executive Manager Job at Service Care Solutions located in United States. Find other listings like Contact Centre Manager Band 5 - Max Rate by searching Oodle for Executive Manager Jobs.