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Telephone Operator, Part Time
Location:
Ottawa
Description:
Additional Information Bilingual, Weekends Mandatory Job Number 23198587 Job Category Rooms & Guest Services Operations Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others;. Visit ListedBuy for more information.
Company:
Marriott International
Posted:
November 10 2023 on ListedBuy
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More About this Listing: Telephone Operator, Part Time
Telephone Operator, Part Time is a Other Art & Media Jobs Operator Job at Marriott International located in United States. Find other listings like Telephone Operator, Part Time by searching Oodle for Other Art & Media Jobs Operator Jobs.
Telephone Operator, Part Time is a Other Art & Media Jobs Operator Job at Marriott International located in United States. Find other listings like Telephone Operator, Part Time by searching Oodle for Other Art & Media Jobs Operator Jobs.