FAQ
Having trouble with Oodle Marketplace? Please try our knowledge base before contacting customer service. You can also find all of our knowledge base articles here.

Thanks for your patience while we make improvements to our knowledge base and FAQ.

In the meantime, if your question is not answered in the FAQ, please use the knowledge base to contact us.

ANOUNCEMENTS
New Information about Oodle.com
Pet Postings are Suspended (10-14-2014)


Effective October 14, 2014 Oodle.com is suspending all new listings posted in the Pet category.


All listings posted in Pets are currently being immediately suspended. Expired listings that are re-posted will also be removed.

We hope this will only be a temporary action. We sincerely apologize for the inconvenience.

Oodle Pro Subscriptions - Shutdown
Information about the Shutdown of the Oodle Pro Service
Oodle Pro Subscriptions are Disabled - FAQ

We have disabled the self-serve Oodle Pro subscriptions as of March 1, 2013.

Fraud, Scam and Safety
Online Safety in the Marketplace
My listing was marked for a violtaion. What can I do?
There are many things that might cause a listing to be removed, such as our automated safety mechanisms, user reports, trademark violation complaints, etc.

If you believe your listing does not violate our Terms of Use or contain prohibited content, and you think it was removed by mistake, send us a message.
Be sure to be specific about why you think we made a mistake and tell us which listing removal you are disputing.
Safety Notices
We have various automated and manual safety mechanisms for reviewing listings posted on our site. When we determine a listing is fraudulent or spammy, we remove the user from our site, and send a "Safety Notice" to everyone who has communicated with this user. If you received such notice from us, read below for some frequently asked questions.

What should I do now?
Most of the time, you don't need to do anything. As long as you did not send the scammers money or did not give them your credit card or bank account information, you should be fine. Even if you gave them some personal information, such as your actual email address (which we try to prevent by providing you with an anonymized oodle.com address) or your address, there isn't much a typical scammer can do to harm you.
If you did disclose your bank account information or credit card number, call your bank immediately.
If you lost money, select "I lost money to a scammer" from the dropdown above to contact us about that specific issue.

Can I report this person to any authorities?
If you lost money, you could report the user to your local police or the local FBI office. If you didn't lose money, you can still file a report on the FBI Internet Crime Complaint Center website.

How do I know this person really is a scammer?
There are many signs that might give someone away as a scammer. Here are some common ones:
  • They insist you contact them at their private email address and not through Oodle.
  • They have a complicated story about why they can't meet in person.
  • They try to create a sense of urgency.
  • They want you to send money without seeing the item.
  • They claim to use a "vehicle protection program".
  • They want to charge you a shipping fee for something they're giving out for free or very cheap.
  • They want to pay you more than you asked for and then ask you to send part of that money to a "shipping agent" or someone similar.
  • The deal is simply too good to be true.

I really think you made a mistake in this case.
Our safety mechanisms do occasionally make mistakes. If your received a safety notice about someone you are pretty sure is a legitimate user, please let us know so we can reinstate that account as soon as possible.
Here are some signs that the user is probably legitimate:
  • They offered to meet in person or they gave you their address.
  • You talked to them on the phone.
  • There is nothing suspicious (see above) about their listing or behavior at all.

Let us know if you think we marked someone by mistake.
[Hint: Click "This does not answer my question" to reveal the contact form.]
Recovering Lost Money and Reporting a Scam


We are very sorry to hear you lost money. Please read the information below.

Can you get your money back?
We don't have the power to get you your money back since no transactions actually go through us. But we sometimes have potentially useful information we can provide to the police. We recommend that you take your case to the police, or the local FBI office.

Where can you file a complaint?
You can file an online complaint at the FBI Internet Crime Complaint Center. According to their website:
"IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly expanding arena of cyber crime. The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations."

Please contact us if you still see the fraudulent listing on our site or other listings by the fraudulent user!

Report suspicious listings: Use the gray gear icon that shows on the item details page for most listings on our site.

Also feel free to contact us about the scam if you have any questions.


Responding to Suspicious Offers
Please forward the suspicious email to fraud@anon.oodle.com and it will be analyzed by our Trust & Safety mechanisms.

Thank you for helping us fight spam and fraud!
Reporting Suspicious Listings


I saw a listing that is Spam or a Scam. What should I do?

Our automated tools remove thousands of bad listings every day, but some get through because fraudsters develop new techniques of getting around our system.

If you see a listing on our site that you suspect is fraudulent, help us remove it by reporting it. If you see a possibly fraudulent user posting from several accounts, report at least one listing from each account.
Using the 'Report' function is the fastest way to help us remove the listing and the user who posted it.

The 'Report' function can be found under the Gear icon when you hover over each listing in the search results pages. It can also be found on the listing's details page.

Using the 'Report' function is a lot faster and more efficient in removing fraudsters and spammers than contacting customer support. Be sure to include a reason why you think the listing is fraud when you are reporting.

Note: Using 'Report' is NOT a way to contact the support team.
Important: Some listings are sourced from other websites and will click-off to another website. In that case the Oodle Report feature is only available on the Marketplace search results page, not after you click the link in the title. Be sure to also report the scam to the original website.

To contact our support team about a suspicious listing, be sure to 'Report' the listing first, then visit this Suspicious Listing Contact page and click the thumb down icon 'This did not answer my question' to reveal the contact form.

If you have Lost Money to a scammer visit this Lost Money Contact Help page instead.


Reporting Inappropriate Listings

If you see a listing that contains inappropriate content or is illegal, help us remove it by reporting it.


Report suspicious listings: Use the gray gear icon that shows on the item details page for most listings on our site. If the listing was posted on another website, you will see the small gray gear icon when you hover over the listing on the search results.


Using the Report function is a lot faster and more efficient for removing inappropriate content than just contacting customer support. Be sure to include a reason why you think the listing is inappropriate or fraudulent when you are reporting. We also ask you submit a real email address when you report.



*NOTE: Using "Report" is NOT a way to contact the support team about inappropriate or scam listings.
Reporting Listings that Violate Copyright Law

If you believe a listing is violating your copyright, trademark, or other intellectual property rights, please fill out this
Abuse Help form
to establish contact with our customer support team.


If this is a DMCA trademark takedown request, you will be given an opportunity later to send us your proof of trademark.


*NOTE: If your listing image was stolen this does not require a DMCA claim, instead visit this Stolen Listing FAQ.


**Note: Support messages will come from jira at mail.oodle.com. Please add this email address to your 'allowed senders' or Contacts list.

Buyer: Paying for a Listings
For tips on transacting in classifieds, please read our "Buyer's Guide" and "Payment Method Guide".

Please note that no payment method other than escrow will guarantee your money back if the other person doesn't send you your item. We recommend always meeting in person before deciding to pay.
Seller: Receiving Money for a Listing
For tips on transacting in classifieds, please read our "Seller Guide" and "Payment Method Guide" scroll down to "Methods for Sellers.".

Beware of buyers offering you more money than you're asking for or sending you lots of money for shipping to foreign countries. Their check will probably bounce because it's fake.
Terms of Use or Policy Violations
If your posting, commenting or reporting behavior is deemed by our review team to be violating the Oodle Terms of Use or Content Policies, your account may be subject to suspension or removal.
If you have read our Terms of Use and Content Policies and think your account was suspended in error, fill out the form below.
Fraudulent Responses on Oodle
No! Oodle never issues anything like a "Bill of Sale" and Oodle does not guarantee transactions.

If you received a "Bill of Sale", an invoice with Oodle logos, or some other document claiming to guarantee your transaction, or if the seller claims to be affiliated with Oodle, it is a scam.

Please help us stop the scammer by reporting the listing in question. You can find the "Report" function at the bottom of each listing on search results pages. It can also be found under the image on the listing's detail page.

Learn more about protecting yourself from fraud in our Safety Center.
Trust & Safety Suggestions
We highly value our customer's requests and suggestions for improvement.
Please fill in the form below and your suggestion will be submitted to the product development team for evaluation.
Stolen Listings and Images


Oodle search results include both listings posted manually on our website as well as listings sent to us from other websites. Many websites send their listings to us to increase the distribution of their listings.


If you found a preview page on Oodle that looks like your listing, please make sure that the listing points to your contact details. Click 'Go to ...' to 'Visit Our Partner Website' and look for how to contact the seller. If it is your contact information, then this is a legitimate distribution copy of your listing.


If you have found that your listing details or listing images are being used by someone else - then the listing is a SCAM.

    Please do the following to contact us:
  1. First please "Report" the listing to us using the link you will find by clicking the gray gear icon on the search result page when you hover over the listing (when the listing was not posted on Oodle) or under the image on the listings details page (when the listing was posted on Oodle).
  2. After you have Reported the listing, please return to this FAQ and click here to visit the Stolen Listing and Images Help form to contact our support team. When you fill in the form, please include a link to your original listing and if possible, include a link to the listing on our website with your stolen information on it. When you fill in the form, please contact us with the same email address you used to Report the listing.

Compromised Posting Account

Hijack Suspected

Log into your Oodle Marketplace account (http://www.oodle.com > then click sign in) and
* You get a message when signing in that says your account doesn't exist.
* OR you find listings posted on your Me > My Listings page that you did not post.
* OR if you receive an activated 'Your Listing is Live ...' email for a listing you did not post.

Your account may have been hijacked. Perhaps you received an email you thought was from Oodle.com, but was not. If you opened a phishing email sent by scammers and you clicked the link and signed into a false version of Oodle.com, you may have given your email address and password to the scammers.

Please use the Hijacked Account Help form to contact our support team. We will investigate and get back to you.

Please provide a link to at least one of the listings or provide the listing ID from your My Account > Listings page. Or find an old 'Your Listing is Live!' email from us and include the link to the listing.

Passwords: Hopefully, you don't share your Oodle password with other important accounts. If you did use the same password as you use for Facebook or your email account login, you should change those passwords as soon as possible.

I received notice that a listing violated content policy - How?
Listings can be removed for many different reasons through several different mechanisms.
  • Most often users don't realize that they may not post the same listing more than once
  • You may not post across different regions.
  • Listings should be posted locally. We don't support "National" posts.
  • Keyword stuffing is not allowed.
  • Your listing may have been deactivated because we currently restrict professionally owned or managed Rental properties from being listed within the Marketplace. This content is exclusively provided by our partner ForRent.com. You can contact them if you wish your listings to be shown in the Marketplace on Oodle or Facebook.
For more details, please check our Terms of Use and Content Policy links.

Sometimes our systems (automated or human review) make a Mistake.

Dispute System
If you feel your listing has been wrongly removed, and you have received a Marketplace Policy Violation Notice from us, please use the "Dispute" link in the email we sent. There may also be a "Dispute" link on your listing manage page. (My Account > Listings > right column).
If you did not receive a Dispute link, you may fill in the Contact Help form to send us information about your issue. Please be specific.
We will review your account and reply as appropriate. [Hint: Click The thumb down icon on the Help page to see the contact form].
Inappropriate User Conduct
Oodle Terms of Use section 4. User Conduct begins by making a clear statement of expected conduct by all users of our system:

You agree to act responsibly and to treat other users with respect. Users also must not use the Site or the Service to harass or abuse other users. Individuals who have demonstrably harassed other individuals may be removed from the Service or blocked from the Site.

Users who send harassing messages using Marketplace comments or messaging buyers or sellers through the Oodle lead (I'm Interested) forms, will be suspended for violation of terms of use.
If you have been harassed by someone using the Oodle Marketplace messaging or public comments on a listing, please visit this Contact Support form to report your situation to the Abuse support desk. Please supply us with as much information as possible.
    NOTE:
  • If you are being harassed, please do not respond.
  • If you are a seller, please take note of the Name of the commenter and "Remove" the comment.
  • If you are a shopper/buyer, please note the title of the listing and save a link to the listing, if possible.

Marketplace on Facebook
Oodle Marketplace App on Facebook
Marketplace on Facebook Shutdown


What happened to the Marketplace on Facebook?


The Marketplace on Facebook App is closing in early November 2014.

You can continue to search for and post Classified listings on the Oodle Marketplace (http://www.oodle.com).


We've been busy building a new website called toGather visit us at http://gather.qvc.com).

Removing the toGather (used to be Marketplace) App bookmark.

Marketplace has a new name on Facebook: toGather.


If you've ever used Marketplace on Facebook, you may have granted permissions that affect our new app called toGather.

    Follow these directions to check your settings for toGather permissions on your Facebook profile.
  1. Visit Facebook and log into your Timeline.

  2. Click the down arrow to the right of the lock icon on in the dark blue header.
  3. Click Settings.

  4. Click Apps (left margin).
  5. On the App Settings page look in the 'Apps you use' list. Find 'toGather'.
  6. Click the 'X' to the right of toGather.
  7. If you haven't used our app recently, you may need to click 'Show all apps' at the bottom of the 'Apps you use' section.


Doing the above should remove "toGather" from the left margin list of Facebook Bookmarked Applications on your Home page.



NOTE: Oodle.com doesn't have any control over the App shortcut that Facebook shows on your Home page. It is controlled by your Facebook > Settings (directions above).


Connect to Facebook
Connect to Facebook
Disconnecting your Facebook Profile
You can easily disconnect from your Facebook profile.
  1. Log into Oodle with your full email and password, or with your Facebook credentials.
  2. Click Me
  3. Click My Account
  4. Click "(disconnect account)" across from Facebook Profile.

  5. When properly completed, you will see "Connect to Facebook" and a "Connect with Facebook" button.

If you are experiencing some difficulty in disconnecting your account from your Facebook Profile, please fill in this form on our Help page to let us know. HINT: Click the thumb down icon "This does not answer my question." to reveal the contact form.

Share to Twitter
Oodle no longer supports a direct, automatic posting to your Twitter account.
You can manually share individual listings by using the "Share" button on your listings details page.
When you click "Share", a small screen opens. Choose the 'Tweet' button and log into Twitter with your desired account information.
Follow the prompts from there.
Connecting your Marketplace account with Facebook


How to Connect to Facebook

If you have an existing Oodle account and the email address you use to post listings is different from the address you use to log into Facebook, you can still connect to your Facebook account. Just follow these steps:

  1. Log into your Oodle account: http://www.oodle.com/ and Sign In.
  2. Click Me
  3. Click My Account.
  4. In the Connect with Facebook section, click the link to connect and then a screen will pop up to ask you to sign into your Facebook account.
  5. Enter your Facebook email and password

After you follow that procedure, you should see your Facebook profile image near the top of the Oodle page on the left. This will always indicate to you that your Facebook account is properly connected to your Oodle login account.
HINT:
* Your Facebook Profile image will now be passed into Marketplace as your Seller image for each listing you post. It will also display on your Seller page, unless you have also connected your account to a Facebook Professional/Fan page.
If you have trouble connecting to your Facebook account, you can use this Help form to contact support.
HINT: Click the thumb down icon - "This does not answer my question" link and fill in the form with the details.

Registration and Login
Registration and Login
There are many actions you can do on our website without having a registered account.
If you have commented on a listing or set up Alert email subscriptions in the past, or even posted a listing a long time ago, but don't have a password, you need to create a log in account and become fully registered. Doing this gives you the ability to manage your existing listings, alerts and email subscriptions. You must be fully registered and connected to your Facebook profile in order to manually post new or edit existing listings.
    How to Register:
  1. Visit our site and click "Sign In."
  2. Click "Create Account".
  3. Enter you First Name, and Last Name in the fields.
  4. Enter the email address you used to post your previous ads, comment, or set up your alert messages. Type it again in the second box to confirm.
  5. Type in a password that you want to use. Type it twice to confirm, once into each box.
  6. Read and Accept the Terms of Use by checking the box.
  7. Click "Continue".
  8. To complete your registration, log into your email account, and click the activate link in the automatic email that is sent automatically.
NOTE:
If you don't receive the email, please check your spam folder or quarantined email for our message. You can log in to request that we resend the validation message. Once you have confirmed your email address and activated your account, you will be able to log into your account at any time.

    To Sign In
  • You can log in using your email address plus the password you created.
  • Once you are signed in, click My Account link, then click the Listings, Alerts, Profile, or Subscriptions tab (link) to manage your listings, alerts, or settings.

You can still set up Alerts without registering. And you can unsubscribe to turn the alerts off by using the link in the alert message. But to pause the alert or change the frequency, you would need to register.
NOTE: Some 'powered by Oodle' Classified's sites do not allow registration. Those sites do not have a "Register/Sign In" link.

Still having a Problem?
If you are having a problem with registering a new account and you still need to reach us, fill in this Contact Us form.
HINT: Click the "Thumbs down" (This did not answer my question) link to open the form to send us a message.

Activate Email Link Broken
If the Activate link seems "broken" or leads you to an error page, please try this first.
  1. Check for spaces or any line breaks that your email program may have added to the link we sent.
  2. Make sure you remove all spaces and line breaks, and then copy/paste the URL of the link we sent you into the Address/Location bar of your Internet browser.
  3. Click Enter to try again.

Still having a Problem?
If you are having a problem getting your new account Activated, and you still need to reach us, fill in this Contact Us form.
HINT: Click the "Thumbs down" (This did not answer my question) link to open the form and send us a message.
Changing your Email Address

If you did not receive the email to verify your account, you may have typed your email address incorrectly.

In that case, all listings you posted will show as "Pending" for status.

If you are still logged in, you can click the My Account link, and then click Account to check the email address and change it.

If you are logged out, then you may need to contact us to get your problem straightened out.

First try to re-register using the correct email address. If you succeed, you will need to repost your listing(s). If you are unable to register with the correct email address, please fill in this Contact Us form.
HINT: Click the "Thumbs down" (This did not answer my question) link to open the form to send us a message.

Verifying Your Email Address
There are a number of factors that could cause you not to receive our automatic emails.

  • Please log into your account and check the My Account > Account section to be sure you entered your email correctly. If not, change the address and then resend the verify link.

  • Please be sure to look for the message in the Spam or Quarantined folder of your Inbox.

  • Please add our email address (support@oodle.com) to your Contacts address book, and/or your allowed senders list or your spam filter allowed emails, to make sure that our messages are not being caught by your spam filter or Spam guard program.

If you still can't find the email:

  • If you are behind a firewall, you might want to speak to your IT/Network administrator to ask to make sure our emails from our servers are not being blocked.

  • If your emails are being forwarded from the address you gave us to another address, we cannot guarantee that they will be delivered to the secondary address.

  • There is an additional possibility that our emails are being blocked by your ISP. Sometimes your ISP or web hosting company may provide a quarantine folder/box for you to find those missing emails - usually this folder can only be reached by logging into a website.

Missing Account Information
If you encounter a message when Registering or attempting to log in: "Your account is not found.", please read the following suggestions and contact support if needed:

Please use your full email address and password to log in.


Explanation:

  • We have changed our login method to use the email address for log in. We tried to "grandfather in" old accounts with a separate User Name, but we are no longer able to support that login method. So if you used to use a "User Name" you may need to switch to using a full email address.

  • If your email address is not found, please register a new account.

  • Your account may have been Disabled/Deactivated. We only do this at the customer's request.

To Reactivate an Account that is Deactivated:
Fill in this Reactivate My Account form to let contact a support representative. We will reply when your request is completed.




Recovering a Lost Password
If you have lost your password, you can ask our system to reset the password
and send it to your email address automatically.

On the Register/Sign In page
  • Click the button for "Log in with Oodle Account" below the log in boxes.
  • Notice the "Forget your password?" and click "get a new password."
  • Type in your email address and click the "Continue" button.
Our system will reset your password and send it to your address.

To log in
Please use your full email address and copy and paste in the Reset Password we sent you.

Change Password
You can change your password after you log in by doing the following:
  1. Click My Account (link or tab).
  2. Click Profile (link or tab), and under "Account Settings", click "Change Password".
  3. Type in the old password and type the new password twice (once into each box).
  4. Click Save Changes.

Coded Error Messages
We apologize that you received an error message.

Please try this first.

  1. Delete your cache and cookies.

  2. Close and then re-open your web browser program.

  3. Try the action again.

Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for an hour or two to try again.

If your error persists:
If you have tried the above, and the same action still causes the error, please return here, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

  • Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.

  • Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.

  • Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the Link location and include that in your description.
Delete Remembered Passwords

I received the reset password email but still can't log in. Why doesn't it work?

  • Please make sure that your Caps Lock key is OFF and if you are on a laptop, that NumLock is OFF.

  • If you have asked your internet browser program to remember your password, it may not allow you to change to a new password. This happens most often with Internet Explorer.

    • The best resolution for this is to tell the browser to forget the password for our site.
      Some browsers allow you to delete a specific website's password.
      Internet Explorer only allows you to delete ALL passwords.

    • Instructions to delete remembered Passwords for newer versions of Internet Explorer.
      1. Tools (or Gear icon)
      2. Internet Options
      3. General Tab
      4. Browsing History
      5. Delete (button)
      6. Check box next to Passwords
      7. Click OK
    • A second option is that you may be visiting a Favorite or Bookmark which points to a cookied page.
      1. Make sure you are visiting http://www.oodle.com/register to log in.
      2. If necessary, delete your Favorite or Bookmark and replace it with the correct page address.
      3. If necessary, delete your Cookies (for both Oodle and Facebook) and start over.
    • A third option is to try to log in with the newly reset password using a different internet browser, such as Firefox, or Chrome.

    If you continue to have difficulty with your login after deleting your remembered password, please fill in this Contact Us form. HINT: Click the "Thumbs down" (This did not answer my question) link to open the form and send us a message.



Alerts: Creating and Managing Email Alert Subscriptions
How to Set up an Alert


How to Set up an Email Alert
Once you are satisfied with the search results, and are only seeing the listings you want, create a new alert.
Note: Please read the section for Tips for creating a good Search.

Even if there are currently no listings for an item in your local area, we will send you an alert when we see a listing that matches your search.

To create the alert, click "Email me when new listings match this search." Then in the revealed box simply type in your address and choose the frequency for receiving email alerts.

Click "Create Alert". Once you are done with your alert, or if the alerts are not giving you the ads you expected, you can easily cancel the emails yourself.

Note: Alerts cannot currently be created in the Pets category.

If you are having trouble setting up an alert visit this Help form for Trouble with Alerts.
Hint: Click the thumbs down link 'This does not answer my question' to reveal for the Contact form.

Broken links in an Alert
When a link seems "broken" or leads you to an error page, please check for spaces or any line breaks that your email program may have added to the link we sent. Make sure you remove all spaces and line breaks, and then paste the URL into the Address/Location bar of your internet browser. Then try again.
Alert Email Problems
There are a number of factors that could cause you not to receive our automatic emails.

  • Please be sure to look for the message in the Spam or Quarantined folder of your Inbox.

  • Please add our email address (support@oodle.com) to your Contacts address book, and/or your allowed senders list or your spam filter allowed emails, to make sure that our messages are not being caught by your spam filter or Spam guard program.

If you still can't find the email:

  • If you are behind a firewall, you might want to speak to your IT/Network administrator to ask to make sure our emails from our servers are not being blocked.

  • If your emails are being forwarded from the address you gave us to another address, we cannot guarantee that they will be delivered to the secondary address.

  • There is an additional possibility that our emails are being blocked by your ISP. Sometimes your ISP or web hosting company may provide a quarantine folder/box for you to find those missing emails - usually this folder can only be reached by logging into a website.

Alert Location Problems
Alerts are based on your search of the site, and can't be changed or edited.

If your current alert is not providing you with useful ad results, we recommend that you deactivate the alert and create a new alert. To deactivate your existing alert, simply click the "Stop this alert" or "Unsubscribe from this email" link that is in each alert email we send. Or if you have created a login account you can also manage your alerts.

To change the location of the listings you are receiving, make sure your base location and the distance from your base is properly set for your search before you create a new alert.

If you are seeing listings from a location other than the one set in your search title, please choose "This does not answer my question" and submit the form to support.
Changing Frequency of my Alert

How to manage a Marketplace Alert

If you have not registered a login account, you cannot change the frequency of your alert messages. You will need to stop the alert and create a new one with the correct frequency.


If you have registered a login account or are connected to a Facebook Timeline profile, you can log into your account to change the frequency of your messages.


If you want to manage how often the Marketplace alert emails arrive, or if you want to pause them, just follow these instructions:

  1. Log into your connected Facebook account and visit the Marketplace App (http://apps.facebook.com/marketplace).
  2. Or if you have registered with Oodle marketplace, log into your Oodle account with your email address and password.
  3. Click Me.
  4. Click My Account.
  5. Click Subscriptions.
  6. Under the 'Marketplace Alerts' section you can see all the active and inactive alerts you have set up and manage them.
  7. You can set the Alerts by using the down arrow menu for Hourly, Daily, or Instantly. Warning: Instant and Hourly alerts can be very frequent if your search is not narrow enough.
  8. You can 'Pause' an active alert or 'Start' a paused alert. 'Delete' an alert will stop the alert messages and remove the alert search from your Subscription record.

NOTE: Existing alerts can't be edited for content, so if you aren't seeing the kind of listings you expected, deactivate the alert and do the search over by clicking the title of the alert and then make changes to the search before you set up a new alert.



Stop / Unsubscribe from Alert Messages

How to Stop or Unsubscribe from a Marketplace Alert.
If you have not registered a Marketplace login account on Oodle.com, you can end your alert messages by doing the following:

Once you receive an alert, simply open the alert email and click on the "Unsubscribe from this alert" link included with every Oodle Alert we send out.

If you have set up multiple alerts, you may have to open more than one message to get each of your alerts stopped. Look at the title in the emails to tell if the alerts are slightly different from each other.

If you have a registered login account and password, or a Facebook connected account you can also log in and click Me > My Account > Subscriptions to stop the Marketplace Alerts. Click 'Pause' to stop an alert temporarily. Click 'Delete' to remove the alert completely.
Managing my Alert Messages
If you have a registered login account, you can easily Manage your Alert Messages.
You can log into your account and pause, delete or change the frequency of each alert.
1. Log into your account.
2. Click My Account
3. Click Subscriptions
4. Change the frequency by using the down arrow to choose a different frequency.
Or
Pause or Delete an Active alert. (HINT: you can easily Pause an alert while you are on vacation)
Or
Start or Delete a Paused alert.

Please note that not all 'powered by Oodle' sites allow users to log in. If you are on a site that does not allow login, you will not be able to manage your alert messages, you can only stop them using the link at the bottom of any Alert email.
Coded Error Message
We apologize that you received an error message.

Please try this first.

  1. Delete your cache and cookies.

  2. Close and then re-open your web browser program.

  3. Try the action again.

Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for a hour or two to try again.

If your error persists:
If you have tried the above, and the same action still causes the error, please return here, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

  • Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.

  • Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.

  • Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the link location and include that in your description.
Submit a Question about Alerts
If you have read our FAQ about Alerts, Searches and Responding to listings and your question or problem is not addressed, you can submit a question or tell us about your issue here. Please fill in the Alerts Contact Support form.
Email Subscriptions for new Pets listings
Sadly, we find that scams are common in the Pets category. Because of that, we have removed the option to set up an alert subscription for the Pets category.
Check back here and we will let you know when we have turned the Pet Alert subscriptions back on.
Account Management
Account Suspended for Terms of Use or Content Policy Violations
An Account can become suspended for many different reasons through several different mechanisms.
  • Most often users don't realize that they may not post the same listing more than once
  • You may not post across different regions.
  • Please check our Terms of Use and Content Policy links.
Sometimes our automated or human review systems make a mistake.

Dispute System
If you feel your account has been wrongly suspended, or a listing has been removed, and you have received a notification from us, please use the "Dispute" link in the email we sent. There may also be a "Dispute" link on your listing manage page. (My Account > Listings > right column).
If you did not receive a Dispute link, you may fill in the form on the Contact Help (Account Mangement) to contact us about your issue. Please be specific.
We will review your account and reply as appropriate.
Changing Your Password

How to change your Password
You can change your password after you log in by doing the following:
  1. Click Me.
  2. Click My Account, and under The Email Address box, click "Change Password".
  3. Type in your current password in "Old Password" box.
  4. Type in your new password twice, once in each box.
  5. When complete click "Save Changes" (button).

If you have forgotten your password, you can Reset the password using the automated system. Please visit this Knowledge Base article for information on how to reset your password: Resetting Passwords

If you are encountering a problem changing your password after following these directions, or if you have lost access to your registered email address , please let us know by filling in the Change Password contact form. Hint: Click "This does not answer my question" to reveal the form.

Changing your Marketplace email address

How to Change Email Address
If you have a registered login account, you may be able to sign in and change your email.
When you no longer have access to the email address where your account is registered, you will need to change the email address in your Marketplace account.

  • Sign in on http://www.oodle.com or if your account is connected to your Facebook profile, you can also sign into Facebook and then visit theMarketplace App.
  • Click Me, then click My Account.
  • In the Email box, type in your new email address and click the Save Changes button.
  • Notice that the email address next to 'My Account' on the upper left hasn't changed yet.
  • Next you will need to visit your new email address' inbox and click the link in the verification email that we sent to you. The subject of the email is 'Action Required: Activate your Account! and will be sent from alerts (at) email.oodle.com'.
  • Once you have clicked the link in that message, you account will be validated and emails will automatically be sent to your new email address.


Setting Your Seller Name

For buyers or sellers with a Facebook Timeline connected to your Oodle account:

Your Oodle Seller profile and image depend upon your Facebook privacy settings and cannot be changed through the Oodle > Me > My Accounts page.

For buyers/shoppers who are not connected to a Facebook Timeline: Set or change your Seller Name
  1. Sign into your Oodle account.
  2. Click Me.
  3. Click My Account.
  4. Scroll down to the Contact Information section.
    - This section provides a few tools for you as a buyer
    * First Name, Last Name (full last name is never shown to the public - only the last initial)
    * Display Name (the name that shows to the public on your Profile page)
  5. To add or change your Display Name, simply type the name you wish into the edit box
  6. Click "Save Contact Details" button to save the change. When the page refreshes, your new display name will show on your Profile page.
  7. Click 'Save Changes' when you are done.


Removing or changing Your Seller Image
Change the image on your Seller page.
We no longer support uploading Seller images for users who did not have them prior to April 14, 2011.
If you have an existing Seller image, you can easily remove or change the image on your Seller page.

  1. Sign into your Oodle account.

  2. Click My Account > Click Profile.

  3. Click the "Browse" button next to the Change Image box.

  4. Browse your computer files to choose an image file to upload and associate with your Oodle seller profile.

  5. Click "Save Profile Settings" button to save the change. When the page refreshes, your new image will show on your Profile page.

Visit your seller page to verify that the changed image is working. If you have live listings, it may take 20 - 60 minutes for the new image to replace the old one when looking at your listings on the search results page.
NOTE: Some 'powered by Oodle' Classified's sites do not allow registration. Those sites do not have a "Register/Sign In" link and they do not offer the features associated with My Account, such as Seller Profile and Image.
Facebook-connected Oodle Marketplace users: Your seller image is your profile image. If you have connected a Facebook Professional/Fan page to your Oodle account, then we will always use the Professional Page logo or image to accompany your listings.
Managing Your Marketplace Account


From any Marketplace page, Click Me > My Account to see this section. This section offers access to control of your listings, alerts and subscriptions and also account settings.

  • My Account Home Profile Control and manage your login information including password; change your Home location; connect to your Facebook profile and professional page.
  • Listings - View and manage your posted listings.
  • Subscriptions - view and manage your Email Newsletter Subscriptions and Marketplace Alert emails.

Submit a Feature Request for My Account
We really appreciate your feedback. We would like to hear your ideas for improvement to the My Accounts pages.

Your suggestion will be submitted to the Classifieds program development team for evaluation.

Note: We do not usually send responses back to comments submitted through this form.
How to Deactivate your Registration
We do not have the ability for you to deactivate your account automatically through our website.

Please visit this Deactivation Request the form and a customer support team member will deactivate your registered login account. We will contact you when we are done.
Searching for Listings
Tips for Searching the classifieds Marketplace listings
You can enter what you are looking for into the Search box, and your city, or zip/postal code into the Location box, and we will try to guess which category you are looking for and try to place you in the best category. If we can't figure out the category, we will ask you to choose the category, and then show you the results and you will be able to see the "Refine by" options on the left.

  • Location:
    You can search in a radius around one city or zip code. Once you have chosen a location, you can refine it by clicking the link for the location at the top and choosing the distance from a dropdown box. Then click "Find It!".

  • Category:
    Pick your category and sub-category and if you want to clear it from your search, just click "More choices...", check "All", then "Find It!" We only allow one category/subcategory to be searched at a time.

  • Attributes:
    We assign Attributes to each category, so if you are looking for something specific, search the attributes list in the left margin to refine your choices. For many attributes you can check "More choices ..." and when the box opens up you can search for more than one. For example you can now search for several job titles or car makes and models at once. You can pick several job titles in a specific industry when looking for a job. You can also search for ranges, so for example if you want to search for 1949 - 1958 Chevrolet, you can do that! Once you have clicked onto an attribute wait for the page to refresh to see the results. To get rid of a choice, click your choice with the check mark next to it, then check the "All" box.

  • Widen your search area:
    Sometimes to find a rarer item, you may want to widen the region of your search to a larger area until you can see the attribute on the left, check the box, and then reduce your search location to your target region again.

  • Keywords:
    If you don't see a choice in the Attributes that describes the item you are searching for, try to use a keyword that is meaningful. Type the keyword into the "Refine By Keyword" box at the bottom of the left margin and click the ">>" button to begin the search.
Expired or Removed Listings
The listing you clicked on was most likely no longer available. For some reason it was removed from the original website.

Some websites give a message that states the listing is no longer available and they will point to a search page. For some websites, you may simply see a blank page.

In that case, please return to the search results page on our site and "Report" the listing as "unavailable".
Broken Links
Generally, if your browser 'spins' or gives an error when you click on a listing from our search results, it means that the listing was not hosted on Oodle, and the system is attempting to connect to another website. Either the link we were provided was a bad link or the listing has been removed by the original website.

Sometimes the links to listings we receive from other websites can be created incorrectly. In that case, you might notice an error message on your browser.

Another possible problem is that the website our system is trying to point your browser to has an error on the page. This could cause your browser to temporarily freeze.

You can report individual listing problems to us by clicking the Gear icon that you can see when you mouse over the listing on the search results page. If you have noted such a problem with a set of listings from one source, please fill in the form on our Help page to contact support about a Broken Link.
Categories and Attributes
Please make sure you have chosen the correct category for the type of listing you want.

We only show the option to search for a Breed, Model, or other category-specific listing attribute if there is at least one listing showing with that attribute. If the value you are looking for is not showing in the search, first try to widen the search to 100 or 250 miles (km) or even country-wide from your base location. Once you have found and checked the value you want, you can reduce your distance.

Tip: Set an alert once you have the value you want - we will send you a notice for new listing if one turns up in our search.
Reporting listings with Wrong Category or Wrong Price


Some listings are posted directly on Marketplace. Many listings are posted on other websites and are sent to us to improve distrubution. Sometimes listings from other sites will accidentally have the wrong Category or Price.

You can let us know about a problem with a listing's category or price by filling in the form on this Wrong Category / Wrong Price Help form.
Hint: To reveal the Contact form, just click the 'This does not answer my question' link next to the thumbs down icon.

If the listing seems Inappropriate and you think it violates our Terms of Use or Content Policy, Please Report the listing: On the search results page or on the details page for the listing, look for the gray gear icon and click it. Choose the "Report" link and a form will pop up. Choose to Report as Inappropriate/Illegal. Please provide a short detailed paragraph about why the listing is inappropriate. Click Submit when you have finished.

Reporting Expired Listings
When the listing you clicked on is reported to you as being expired or no longer available, you can let us know that we need to expire that listing out of our search results.
In that case, please return to the search results page on our site and "Report" the listing as "Unavailable".
Locations in the Marketplace
The list of cities we may display on certain pages is not a complete list of the locations we support on our website.

In these countries: United States, United Kingdom, Canada, we have city, state or province and zip or postal code information. In Ireland and India we have city information.

To change your location:
1. Click "Change Location"
2. Choose Country (we will try to guess which country you should be in) from the down arrow pick list.
3. Enter City if we offer state/province information, we will give a list of matches to what you have typed so far. Make sure to choose the correct province. If you are in a country where post/zip codes are supported, you can enter the post or zip code instead.
4. Choose the radius of your search. You can choose how far from your base location ("exactly" means search only your city) to country-wide search.

We do not have the ability to search by state or county/parish/township boundaries.
International Locations and Languages in the Marketplace
At this time, we only support searches and posts in the United States of America.

We currently have the resources to support searches and posts only in English.

Changing a Listing Location
If you posted your listing on a 'powered by Oodle' site, please log in to edit your listing to change the location. You can change it by typing in a different city/state (province) or by typing in a zip (postal) code.

If you posted your listing on a different website and the listing is showing here with the wrong location: Please visit the original website to edit the listing, or ask that website to correct the location in the listing data that they send to us. It can take 24-48 hours for that correction to show on our search results.

If you purchased your listing from a local paper, and it is showing as hosted on our site, please contact your local paper to help you resolve the problem.

If your location problem persists:
Please submit the Location Help form here.
HINT: Click "This does not answer my question" link to reveal the Help form.
Coded Error while Searching
We apologize that you received an error message.

Please try this first. Delete your cache and cookies. Close and then re-open your web browser program.
Try the action again. Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for an hour or two to try again.

If your error persists:
If you have tried the above, and the same action still causes the error, please return here, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

  • Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.

  • Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.

  • Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the link location and include that in your description.
Feature Request about Searching
We highly value our customer's requests and suggestions for improvement, and so we will submit your request to our product development team for evaluation.

Please note that if you have a question or need a response, we do not necessarily respond to Feature Request messages.
Post and Manage Listings
Pending Listings and Category Listing Limits

Listings can be in Pending Status for two main different reasons.
  1. Email not Verified: If you are new to posting on our site and have not successfully verified your email address, all your listings will remain in Pending status until you click the link we sent to your email address. For more assistance with this check the Registration section of the FAQ and find the Verify article that will help you: Registration Issues
  2. Category Listing Limits: If you posted more listings in one category than allowed, your listings above the limit will automatically be changed to Pending status.
How to Activate a Pending listing
    When you have posted over the category limit and your newest listings are set to Pending, they will not be visible in the search results. Expired listings also can't be activated while you already have the limit of active listings.
  • First, you need to deactivate or delete other listings so that the count of active listings is less than the limit for your category.
  • Log into Marketplace (http://www.oodle.com), Click Me > Click My Listings. Then click Close or Delete for some of your Active listings, so that you have less Active listings than the category limit.
  • After you have done that, click Activate for the Pending listings up to the limit for your category.

What are the limits per category?
The number of active listings are limited by the category you post in. The table below shows the limits effective January 1, 2013.

Category Limits
Category Listings
Cars 5
Jobs 4
Real Estate 4
Rentals 4
Merchandise 8
Pets 4
Tickets 8
Services 4





Listings in Pending Status due to Verification issues

Listings can be in Pending Status for a few common reasons.

    If you are new to Oodle and have not successfully verified your email address, all your listings will remain in Pending status.
  • Verification Issues:You must find the message we sent to your email address and click the link in the message. For more information and assistance with this check the Registration and Login section of the FAQ Knowledgebase.

  • Bounced Message: The email we sent to your address may have bounced for a different reason. Please visit this article on our Help page and click the link next to the thumbs down icon: "This does not answer my question" to reveal the contact us form for this article.

  • Category Listing Limits: Oodle Marketplace imposes a limit of listings that can be manually posted on our website. Manually posted listings over the limit will be placed in Pending status. Please check this FAQ Knowledgebase article for more information.


Editing Posted Listings

You can manage, edit and deactivate (close) the listings you posted yourself.
  1. Log into your account and click on Me > My Listings (upper right).
  2. On the My Listings page you can see the listing ID and the current listing status in the right column.
  3. * From there you can "Edit" or "Repost" if the listing is not currently active.
    * You can also "Delete" the listing from this page. This "Delete" means the listing will completely disappear from your My Listings view and posting history, and can never be "Reposted" (re-published).
  4. Click the title to open the Listing Management page.
  5. Click the "Edit" link to edit your posted listing. Click "Activate" or "Repost" to add an inactive listing back into the searchable listing index. Click "Close" to change the status of the listing as "Taken" or "Sold". This feature allows the listing to be seen in your listing history as a closed listing.
  6. When editing, the background will gray out, and the Edit Screen will pop up to the front. Make the changes you need in the available edit boxes. When you are done making changes click the "Post" button.

Changes will show immediately on the Listing Management page, but will take 30-90 minutes to index in our system and show in the search results pages.


NOTE:
  • Registration and Connection to Facebook is required to post and edit an ad.
  • Visit our Help FAQ page to find information on how to register a login account.
  • If you did not post the listing you found on Oodle and want to change the listing or contact us to take it down, please read this FAQ about listings sourced from other websites.
  • Not all "powered by Oodle" classifieds allow registration and login. Please visit the partner page to make changes to a listing purchased from a partnered or co-branded business.


Closing a Listing


All posted listings expire 30 days after posting. But your item may sell sooner, and in that case, you should Close your listing early. There are two options for Closing out a listing early.

  • Log into your account and close the ad by clicking on Me > My Listings.
  • On the Listings page click the title of the ad you wish to close.
  • Click Close. This option keeps the listing in your posting history and allows you to republish the listing at a later date.
  • OR
  • Click Delete. This option removes the listing from your list of Listings and from your posting history. The listing cannot be re-posted at a later time.

What can be Edited in a listing I posted?
There are some fields (attributes) of a posted listing that can be easily edited, and some fields cannot be edited. To follow is a list.

These fields cannot be edited at all:

  • Currency - is based on the currency for your country.

  • Attributes that are read from the description or "parsed" by our program after posting is completed. eg. "parking" is the amenity which is assigned when the word "garage" shows in the description for a rental or real estate listing.

These fields can be edited directly by using the edit box associated with the field:


  • Title

  • Description

  • Location

  • Category

  • Price

  • Images can be added and removed.

  • Attributes specific to the category that are input on the description page from category specific fields we show during the post process.
    eg. number of Bedrooms and Baths, or the mileage on a car.

How to Edit
  1. Log into your account

  2. Click Me > My Account

  3. Click My Listings. Find the title of the listing you want to edit.

  4. You can either click the title of the listing to view the ad management page, or you can click "Manage" under the title.

  5. The background will gray out and the Edit screen will pop-up. Make the changes to the description, title, why? category and then other editable fields as needed.

  6. Click "Save".

Note:
Once the changes are processed into our search database, the changes will show on the search results. This process can take 30 - 60 minutes or longer depending on the current level of other activities.


Still having a Problem?
If you are having a problem with editing a listing and you still need to reach us, use this Contact Us form, click the "Thumbs down" (This did not answer my question) link to open the Contact Support form, please choose "This does not answer my question" below and fill in the form to contact support.
How to add a Photo to a Posted Listing

Upload Images
  1. Log into your account.
  2. Click "My Account" then click "Listings".
  3. Click the title of the listing you would like to add the image to (or click the "Manage" link).
  4. Select "Edit Details".
  5. Click "Upload a photo." then click the "Browse" button to find the image stored on your computer.
  6. Click the "Post" button to upload the photo to your listing and your listing will be processed.

Tips:
The first image you upload will become the Thumbnail for your listing in the search results.
Make sure your images are compatible
Here are some important details to help you check that your image is compatible for our site:
File Size Oodle has a maximum storage size limit for uploaded images. Each image may be no more than 8MB in size. Please check the storage size of the images before you try to upload.

Image File Formats allowed:
We accept these image formats: .jpg, .jpeg, .gif, .png, .bmp
We cannot accept .tiff, or .wmf formats at this time.
Non-image formats cannot be uploaded at all. For example .pdf and .doc are not image format files.

Please note: not all "powered by Oodle" websites allow the users to register a log in account.
Reposting an Expired Listing
How to Repost an Expired listing:

If you haven't sold your item within 30 days from the date you posted it, you can Repost your listing. There are two ways to repost.

  • We send out an email message that will allow you to automatically re-post your ad, once the listing has expired. The message is titled: "Your ... Classifieds ad has expired." Use the link in that message to repost your listing.

  • You can log into your account to Repost your listing:

    • click My Account

    • click Listings

    • click the title of the listing

    • click the “Repost” button to repost your ad.

NOTE:

  • The Repost button only shows after the listing has expired.

  • Each listing can only be reposted once.

  • A new listing will be created with a new ID number, a new create date and a new expiration date.

  • If it is beyond 30 days after the expiration date, then the link/button may not work to repost. In that case, please post an entirely new classified ad.


**Please Note: Some "powered by Oodle" websites do not offer a log in account. If you posted your ad from one of those sites, you must use the link in the email to repost your ad.
Removing Photos from a Listing
Follow the same steps to edit your posted listing.

When the Edit screen comes up, simply hover your mouse over the thumbnail of the image you want to remove and clicking the red "X" in the corner. Remember to click "Post" to complete the task.

If you are attempting to change the order of the images, please wait until the system has indexed your changes (usually less than 20 minutes) before you add new images.

Note that the new thumbnail image may not show immediately when looking at your listing on the search results. But if you can see it on the "Manage This Listing" page, then it will eventually show in the results.
How we Prevent Duplicates
The system that detects duplicates is automatic. It looks at many different variables in each listing. This system compares posted listings as well as listings obtained from other website sources.

Your listing is not unique in our system. At least one duplicate listing was identified by our system. The general options are that someone else posted the same item with the same exact description and used the same image you used or we detected duplicate titles etc. on listings which were sent to us from other sources.

To resolve this problem, you can edit your listing to change the title and description and image. Once the changes are processed and indexed, then your listing would no longer be a duplicate of the other listings (even though the item is the same). The system would recognize that and remove the duplicate status automatically.
Managing Listing Comments
You can remove unwanted comments from your listing's wall.

  • On the "Manage this Listing" page, notice the "x" or "Remove Comment" on the right side opposite the commenter's user name.

  • Click the "x" or the "Remove Comment" link and a message window pops up:
    "Delete Comment: Are you sure you want to delete? Yes / Cancel".
  • Click Yes to remove the comment permanently from your listing's page.
Thumbnail Images Next to Listings in Search
Please fill in the form below to contact support about your issue.
Please include: the Title and the ID number for the listing that has an image showing on the details page, but does not show a thumbnail on the search results.
Finding Your Listing on the Marketplace
  • Check your account's My Listings page to be sure that the listing is Active. Once you are signed in, click Me > My Listings to view your posted listings.
  • Check the listing you can't find - Click the title to look at the listing and make sure the category and location are what and where you expected. Edit the listing if needed.
  • If you Edit your listing, wait approximately 20 minutes for our system to index the changes. Then search again.
  • If your listings are Active, then they should be showing in the search results on the Marketplace.
  • Finally, be sure that you are searching in the correct Category, and check the Location to make sure the search is for your listing correct local area.


If you still cannot find your listing: Visit this page again and click this link. Then click the link "This does not answer my question". Fill in the form completely. We will investigate your issue and respond as appropriate.


Posting Listings to the Marketplace


How to Post a listing.

Marketplace now requires that all users be Registered to Post a listing.

For trust and safety and engagement reasons, we also require a connection to Facebook to post and edit listings. Please be logged into Facebook or ready to connect to Facebook when you post your listing. You can follow the instructions to connect your Facebook Timeline to your Oodle account here.


Before Posting a listing, please familiarize yourself with the Marketplace Terms of Use and Content Policies

.

Posting on Oodle is free of charge, however there is a limit to the number of active postings that you can post at any one time. The limits are determined by the category of your listings.


  1. Click Post in the Search box or in the upper right side of the header near the Heart icon and Browse and Me links.
  2. If you WANT an item, choose Ask then proceed to fill in the Post screen. (The default is Sell or Give Away.)
  3. 'What' is the Title and will show as the main headline for your listing.
  4. 'Why' is a short statement that will help attract people to read the details.
  5. 'Describe' is a short meaningful description of the item you wish to sell (or ask for).
  6. Add Photo - use only .jpg, .png, .bmp files. The first image you add will be the thumbnail for your listing.
  7. Add Video - you may attach a link to a YouTube video.
  8. Select Category > Once you choose the main category, the sub-categories will be revealed in a second column.

  9. Category Tips
    * Use the gray slider bar to scroll down to reveal all the sub-categories if needed.
    * To switch to a different main category, click back into the first column, and then new sub-categories will be revealed.
    * Choosing a second sub-category is optional.

  10. Price - just type in the number. Use a period for the decimal points. Check 'Or Best Offer' if your price is negotiable.
  11. Free - leave Price blank if you are giving away an item for Free.
  12. Check to be sure the city location is correct. Click the city name or down arrow to change or add details to the address. Click 'Choose Neighborhood' if appropriate for your listing.

  13. Attribute Tips:
    * Depending on the Main Category, there are certain attributes that will become available to add to the search-ability for your listing.
    * Add as many bits of information into the fields as possible.
    * For example, 'Address' is exact Street Address and will allow us to Map the listing, but is not required.
    * Dated events should have the date field filled in and formatted as mm/dd/yyyy. Only one date per event listing. A range of dates will not be read properly.

  14. Check or uncheck post to my Facebook Timeline. This Feature will add a Feed post to your Facebook Timeline.
  15. Click Post. If you are not already an Oodle user, you will be asked to register with your email address and you will be requested to connect to your Facebook account to your Marketplace account

    Who can see my Post?
  • Oodle no longer supports limiting the view to "Friends Only".
  • Listings posted in our network are distributed widely on the internet. Listings are also distributed to general search engines, and also may show on any website that uses the 'powered by Oodle' logo.

Note: If you are having trouble posting, please contact us through this Cannot Post Contact Support Help form. Hint: To reveal the contact form, click the 'Thumbs down' 'This does not answer my question' link.


Problems Posting Listings


We apologize that you are having trouble posting a listing. Note: If you are seeing an error message with a string of letters that don't have any meaning, please read this.


  • Please check that you are using an up-to-date internet browser and that you are logged into Facebook.
  • Other commons causes may be that there was a communications error when you clicked Post. Please click Me > My Listings to see if the listing was created. If it was created, then check to see if the listing is Processing or Active
  • If the problem persists, please visit our Cannot Post Contact Form, click the thumbs down icon you see at the bottom and fill in the form to contact us.

Prohibited Language in Listings

If you encountered an error when posting your listing that says that a word in your description is prohibited, please fill in the form below.

Please let paste in the Title and the full Description you typed. We will investigate and reply.


Responding to the CAPTCHA


I am having trouble with the verification image when I try to use the 'Post' form. (CAPTCHA)

There are a number of possible causes to prevent you from seeing the image, or from being able to enter the words and have them recognized by the system.
  • Please check to make sure that your internet browser has scripting / javascript enabled.
  • Check to make sure that your internet security firewall is allowing third party images to display.
  • Check that your browser and security firewall are allowing third party cookies.
  • Your browser may be using a security Add-on (such as NoScript or AdBlockPlus) that is interfering with the display of the third party image.
  • This problem can sometimes be resolved by making our site "trusted" in your firewall.

  • If you can't see the the images at all - they are provided by a third party website. Please visit this page to check for the image in the ReCaptcha box at the top ReCaptcha page. Then come back to this Marketplace FAQ article and visit the Post CAPTCHA Help form. Note: Please click the Thumbs Down icon to reveal the form. Be sure to let us know if you saw the image.


  • HTML is not supported in Descriptions or Titles.


    We no longer support HTML of any kind in the Description or Title of manually posted listings.


    This means that descriptions cannot currently be formatted in any way.



    Hyperlinks in Listings


    We have temporarily disallowed hyperlinks in all posted listings.

    We have taken this action for trust and safety reasons.
    For more information about trust and safety, visit our Safety Center.




    Coded Error Message
    We apologize that you received an error message.

    Please try this first.

    1. Delete your cache and cookies.

    2. Close and then re-open your web browser program.

    3. Try the action again.

    Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for an hour or two to try again.

    If your error persists:
    If you have tried the above, and the same action still causes the error, please return here, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

    • Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.

    • Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.

    • Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the link location and include that in your description.
    Feature Suggestion for Post a Listing
    Please fill in the form to submit a feature suggestion to our product development team.

    We love to read your suggestions.

    Note: We usually do not reply to these suggestions. If you are having a problem with Post, please use a different form.
    eBay Classifieds and Oodle reciprocal agreement

    Oodle Marketplace and eBay Classifieds had a reciprocal listings exchange agreement from October 2010 - August 2012. During the time of that agreement, when you posted a listing on your eBay Classifieds account, they sent us your listing details along with your email address. Additionally, listings posted on the Marketplace on Oodle or Facebook, were copied to eBay Classifieds (www.ebayclassifieds.com) as well. When that agreement ended, we allowed all the listings received through that agreement to expire naturally (within 30 days).

    Some of those expired listings may still be visible on Oodle on a listing details page.

    If you registered an account with Oodle for the email address you used on eBay Classifieds, you have the ability to delete the expired listings.
    • Visit http://www.oodle.com
    • Click Sign In and log into your registered Oodle account.
    • Click Me.
    • Click My Listings.
    • Click Delete across from the title of any listing that says the status is 'Expired'.

    If you did not register with Oodle, you can reach our support team and we will remove your listing(s).

    To contact our support team, please fill in this Contact Help form.
    HINT: Click the "Thumbs down" (This did not answer my question) link to open the form and send a message.

    Hosted Listings - Direct Leads
    This article will help if you have received a message from us with a subject like "Your listing is now live in Marketplace" and you did not post your listing on Oodle or one of our 'powered by Oodle' partner sites.
    We are a Marketplace website that allows users to post and comment on listings in a
    social context. In addition, we aggregate classifieds listing data and are a search engine for online postings.
    Many posting websites either submit their listings to us or allow us search their site in order to increase the exposure of their customer's ads.
    You may not have realized that Marketplace has been sending you leads for your listings already because we were simply pointing shoppers to your original listing. Now, when we detect the email address in the description of your listing, we host your listing on our site and let you know directly that the lead is coming from Marketplace.
    You can fully register an account with our system by visiting http://www.oodle.com/register. Choose "Create Account" and use the email address that received the message.
    Read more about Registering on our FAQ here. And about Managing your listings on our FAQ here.
    If you have read all this and still need to contact us directly about this, visit this same article on our Help Form here and click the 'Thumbs down' icon. Please provide details.

    Removing Personal Listings we Obtain from Other Websites
    We are a Marketplace that specializes in online postings in a social context. We don't actually allow the posting of listings in the Personals category. However some Personals websites submit their data to us to for us to display in our search results. We apologize if you were not notified of this by your personals ad web host.

    You can use the form below to contact us about removing a Personals listing or other personal information showing on our site.

    Please fill in the form below to make contact with our support desk about your issue. Please provide us with full details.
    Remove or Edit Listings that we Obtain from Other Websites


    Listings viewed on our site, but obtained from other websites cannot be edited on our website.
    • If you originally posted the listing on the site that shows as our source for the listing please visit your original listing and edit it. Our site will usually get notification of the changes and those will be reflected in a new version of your listing within approximately 4-7 business days.
    • If you wish, we can remove the listing(s), but if the original is still available where the listing is posted, others will still be able to see and find the listing there and we cannot be sure new versions of the listing(s) won't show up on our site.

    If you still wish us to remove your listing use the form on this page to Contact Support, fill in the form and please provide us a link to the search results page that shows the listing. In addition, we will need other information, such as a link to the source of the listing.
    Hint: Click The thumb down icon (This does not answer my question.) on the page to open the form.

    Listings from other Sources

    If you found your business listings on our site and they are out of date, or have wrong price or other information, we cannot edit the listings.

    Listings we obtain from other sources must be edited at the source website.

    • Note the name of the source in our search results.

    • Click through to the original listing(s).

    • Check to see if the information on the source site is correct.

    • If the information is wrong, please contact the source directly to change the information.

    • If the information is already correct, please click back to our search results and Report the listing to us. Click the gray gear icon, click 'Report' and choose 'Miscategorized' please note what is wrong with the listing in your report.

    If there are a large number of listings that are incorrect from one source or if you don't know the source of the listings, please submit this Contact Support form to submit a message to us about your listing problem.

    HINT: Click the Thumbs Down 'This does not answer my question' link to reveal the form. Then fill in the form to contact our support desk about your issue. Please provide us with a link to the search results which shows the incorrect listings and details about your business.
    How Oodle Obtains Listings
    We are a Marketplace website that allows users to post and comment on listings in a
    social context.
    In addition, we aggregate classifieds listing data and are a search engine for online postings.
    Many posting websites either submit their listings to us or allow us search their site in order to increase the exposure of their customer's ads.
    In most cases where the ad is not sourced from our network, we point the potential buyer to the original home page of the ad in order to contact the seller or get the full details.
    Listings showing on Oodle but posted from another site cannot be edited on Oodle. We can remove the listing - if needed.
    How to Contact us about removing your Business, Property, or Personal listing
    HINT: Once you are on the Help page, click the Thumb down icon (This does not answer my question.) to reveal the contact form.

    Responses to Listings
    I found some of my listings on your site, where are the leads going?

    To answer your question, we need you to fill in the form below. Please be sure to include a link to the listing(s) you found on our site.
    Contacting your Local Newspaper
    The fastest way to receive assistance with your listing is to contact your local newspaper's website directly about your listing showing on our site.
    Link Exchange Requests
    Due to our emphasis on Social Marketplace - buying and selling in a Social context, we do not post links.
    We do not accept requests to exchange links with other websites.
    If you are interested in partnering with Oodle, please visit our Partner information page for general information.
    Responding to a Listing and Handling Transactions
    Responding to a Listing


    Our Support team never has additional information about the specific listings you see on the Marketplace.
    The support team can't help you contact the seller.


    To contact the seller
    • Click on the title of the listing or the "Details" link. This will take you off of the search page to a separate details page.
      If the listing was posted on another website, you may be taken off of our site to the original page where the ad was posted (many ads aren't posted on our network).
    • Some listings are not posted on Oodle Marketplace. They are posted on another site and sent to us to include in our search results. If the listing is posted on another website, click the link or button that says 'Vist our Partner Website ... Go to XXX (Name of original website'.

    • There is always a way to contact the seller/poster from the original ad.
      • Each website provides their own way for the buyer to initially contact the seller.
      • Some listings may actually have a phone number in the text of the description.
      • Other websites may display the email address of the seller.
      • Some sites may ask you to fill in a form that automatically sends email to the seller.
    • Listings posted on our site will have a "Check Availability" or "I'm Interested" button.
    • This form will send a private message to the seller.
    • If you are registered and connected to your Facebook Profile, you can make public comments on listings.

    If the link from our site does not take you to the home page of the original ad, it has probably expired, or been removed either by the poster of the ad or by the website (because it was sold or it may have violated posting rules). You can let us know when a listing is no longer available or is a scam, by clicking on the gray gear icon, and choose to submit a "Report" to our content review system.

    Signs of a SCAM - Beware of listings with email addresses that seem to be written to look like they are not email addresses like this "j a n e d o e (a t) h o t m a i l d o t c o m" or similar. Also beware of listings with email addresses or websites showing on the image.


    Tips for using the Verification CAPTCHA


    I am having trouble with the verification image when I try to use the 'I'm Interested' form. (CAPTCHA)

    There are a number of possible causes to prevent you from seeing the image, or from being able to enter the words and have them recognized by the system.
    • Please check to make sure that your internet browser has scripting / javascript enabled.
    • Check to make sure that your internet security firewall is allowing third party images to display.
    • Check that your browser and security firewall are allowing third party cookies.
    • Your browser may be using a security Add-on that is interfering with the display of the third party image.
    • This problem can sometimes be resolved by making our site "trusted" in your firewall.

    NOTE:If you can visit this page: CAPTCHA Test page and enter the verification words correctly in the form, but still can't do it on our site, please return to this article and fill in this CAPTCHA Help form. Click the Thumbs Down icon to reveal the form.


    Responses from Sellers


    Why doesn't the Seller Respond?
    • The item may be sold - but hasn't been removed from our site yet.
    • The poster of the listing may be a scammer who doesn't want you to use the Respond link. Watch out for sellers who put an email address in the Title of the listing, especially if they try to format it so it doesn't look like an email address.
    • Sellers who try to get you to send an email directly to them by putting the email address in an image are most likely scammers. For Safety, use the I'm Interested button
    • If the seller asks you to pay in advance before inspecting the item, it is most likely a scam.
    • Be cautious when dealing with people you don't know. Don't pay for shipping unless you already know the seller.

    • Visit our Safety Center for information on how to shop safely using online classifieds.

    Contact us and let us know the details, if this article doesn't answer your question. HINT: Click the thumbs down icon to reveal the form.


    Why your Message may not be delivered.
    The other Classifieds user may have entered their email incorrectly. We do not have another way to help you reach the buyer/seller.

    The user might be a scammer who set up a dummy email address and is no longer able to access that email address.

    The user may have been removed from our system for Violations of Terms of Use.
    Protecting Users and Their Identity
    As a measure to increase Safety on our site, we prevent users from immediately sharing their email addresses until a level of trust has been established between the buyer and seller.

    This means that if you posted a listing on our site, or if you use the "Respond" button above the listing description to contact the seller, your email address is hidden behind a coded number.

    Once you have emailed a few times and can get a feel that the seller or buyer is legitimate, you can share your phone number so that you can make plans to meet and inspect the item and make the exchange of money.

    Here are some notes about safety while shopping the online Oodle Marketplace:

    • If the listing is hosted on our site, always use the phone number or the "Respond" button provided by us which is above the title and description.

      • Common signs of a Classifieds scam:

      • The poster of the listing has put the email address on the image attached to the listing.

      • The poster has attempted to disguise the email address by changing it to prevent it from looking like an email address.

      • The poster has created a "Click here" type link to "ask the seller a question".

      • The seller asks you to pay in advance for shipping the item, and refuses to meet with you, or telephone you.

      • The buyer wants to overpay for your item.

      • The seller wants you to wire money or send money in advance

    • For more tips on shopping online classifieds safely, visit our Safety Center: http://safety.oodle.com.
    Links from the Title of a Listing
    Please fill in the form below to contact support about your issue.
    Finding and Responding to Listings on Other Websites
    Please fill in the form below to contact support about your issue.
    We do NOT assist with Transactions or Guarantee payments and receipts.


    Marketplace recommends dealing locally when you choose to buy or sell through online classifieds. Marketplace tries to make it easy to trade with people you already know or their friends.

    We do not assist with transactions or guarantee payments or deliveries of items. If you are dealing with someone you don't know, we generally recommend that you accept or make payment in cash and handle transactions with a face-to-face meeting; an inspection of the item; with payment in cash and a handshake.

    A seller who wants you to pay by wiring using MoneyGram or Western Union; or who will not arrange a meeting to inspect the item may be a scammer. A buyer who wants to pay too much and have you ship the item, may be using forged or bad money orders or cashiers' checks.

    Tips for safely using online Classifieds are available at our Safety Center:
    Safety Guidelines. You can find a link to the Safety Center in the footer of most of our pages.
    Feed Submission
    Submitting your Feed to Oodle
    Oodle aggregates listings from thousands of websites and then syndicates them on Oodle.com Marketplace and the Oodle Network.

    Visit our general information page for feed providers and the Frequently Asked Questions page to learn how to create and submit a feed.

    If your questions are not answered on the Feed pages, or if you are having trouble with a feed you already set up, fill in the form on our Help page to contact our customer support team.

    Mobile Apps
    Contact Support regarding an Error on the mobile app
    If you are experiencing a problem on the mobile application, either searching or posting, please contact our support team about your issue to fill in the form below.
    Please describe your issue in detail.

    How to Technical - Step-by-Step Instructions
    How to Copy and Paste Text - for an Error code

    How to copy text and paste it into the Contact form in your web browser:
    1. Copy the full line of the Error message text.
      Highlight the full text of the Error by dragging your mouse over it, and then copy the text to your clipboard.
      - if you use a a PC, you can right click and then left click on "Copy".
      - if you use a MAC, you can use the Apple Key (command key) + C to Copy.

    2. Paste the Text into the Contact form.
      Come back to the Contact form, (in a separate browser window or tab) and then paste the text from your clipboard (buffer) into the description box.
      - if you use a a PC, you can right click and then left click on "Paste"
      - if you use a MAC, you can use the Apple Key (command key) + V to Paste.

    Submit a Coded Error to Oodle

    We apologize that you received an error message.

    Please try this first.
    1. Delete your cache and cookies.
    2. Close and then re-open your web browser program.
    3. Try the action again.

    Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for a hour or two to try again.

    If the error persists:
    If you have tried the above, and the same action still causes the error, please use this Contact Help form, and click the link "This does not answer my question". Fill in the form as instructed below. We will investigate your issue and respond if needed.

    • NOTE: Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.
    • Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.
    • Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the link location and include that in your description.

    How to Clear Cache and Cookies

    Instructions for how to clear Cache and Cookies
    Deleting these files may resolve the problem you encountered on our website. Instructions vary depending on which Internet Browser you use to surf the web. Below are instructions for a few common Internet Browser programs.

    Internet Explorer
    Delete Temporary Internet Files and Cookies
    1. Click the gray Gear Icon, or click Alt menu Tools.
    2. Click Internet options. A screen will pop up.
    3. On the General Tab look down to the 'Browsing History' section and click the 'Delete' button.
    4. On the screen that opens up, make sure that the Temporary Internet files and Cookies boxes are checked.
    5. Click 'Delete' button. The screen will close.
    6. Click the 'OK' button.
    7. Close all tabs on your browser and Exit all open browser windows.
    8. Reopen Internet Explorer and visit our website to try the action again.

    Firefox
    Clear Recent History
    1. Click Alt menu Tools.
    2. Click Clear Recent History. A screen will pop up.
    3. Time Range to Clear > Choose 'Everything' using the down arrow.
    4. Make sure that the Cache and Cookies boxes are checked.
    5. Click the 'Clear Now' button. The screen will close.
    6. Close all tabs on your browser and Exit all open browser windows.
    7. Reopen Firefox and visit our website to try the action again.

    Chrome
    Clear Recent History
    1. Click the 3 horizontal bar icon on the right of the address bar.
    2. Hover over Tools > and click on 'Clear browsing data ...'.
    3. On the screen that pops up, make sure to check these boxes: Clear browsing history, Empty the cache, and Delete cookies and other site and plug-in data.
    4. Click Clear browsing data button.
    5. After the screen closes, close all open Tabs and Exit all windows of the browser.
    6. Reopen Chrome and visit our website to try the action again.

    Supported Internet Browser programs

    Tested and Supported Browsers

    If you find that you cannot click into a box, or that you can't click links, please check to make sure you are using one of the supported browsers.

    We test and support certain internet browsers everytime we update our website.
    Your browser needs to allow cookies and scripting (javascript) should be enabled/allowed to use most aspects of our website.

    We have found that the majority of our users use one of these internet browser programs:
    • Internet Explorer v. 8 or above (with most recent updates installed) - Windows computers - Note: (version 6 is no longer supported)
    • Firefox (most recent version) - Windows or Macintosh computers
    • Chrome (most recent version with updates installed) - Windows or Macintosh 10.6 or higher
    • Safari (most recent version) - Macintosh Computers

    NOTE:
    • We do NOT test or support the AOL or Netscape browsers.
    • If you are using Facebook Connect to sign in to Oodle, your browser would also need to allow third-party Cookies.

    Mobile
    • We test our mobile web versions on both the most recent iPhone (iOS) as well as the most recent Android OS.
    • To post on our site from your smartphone, please download our app for iPhone or Android.